Senior Program Manager (Salesforce Experience Required, Salesforce Certificate Preferred)
Molina Healthcare · United States
JOB DESCRIPTION
Job Summary
Provides subject matter expertise and leadership for program management activities within Provider Network - with heavy use of Salesforce. Supports programmatic business needs across department and/or cross-functional areas, including programs design, implementation, administration, governance, workflow analysis, process improvements, vendor management, policy and playbook development and maintenance, best practices, resource allocations and special projects.
Essential Job Duties
- Manages the design, implementation, delivery, and ongoing operations of respective business program(s) and services.
- Leads end-to-end program delivery by establishing goals, scope, and success measures aligned with organizational priorities.
- Develops and maintains governance frameworks to ensure consistent, compliant, and effective program management practices.
- May oversee financial stewardship of program budgets - ensuring proper prioritization and alignment of resources to achieve desired outcomes.
- Partners with executive sponsors and functional leaders to ensure program objectives are met and value is realized across business units.
- Drives performance measurement and reporting, including dashboards, key performance indicators (KPIs), and post-implementation reviews to track outcomes and identify opportunities for continuous improvement.
- Ensures well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program(s).
- Collaborates with legal, compliance, information technology (IT), and other cross-functional teams to ensure governance standards are upheld.
- Tracks performance metrics and ensures value realization from deployed solutions.
- Coordinates recurring meetings to support governance framework and decision-making processes.
- Oversees portfolio management and/or initiative-specific programmatic changes and project management.
- Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices, etc.
- Routinely reviews program collateral to ensure current and accurate reflection of business needs.
- Promotes consistency in planning, communication, and execution across initiatives.
- Champions organizational change management by ensuring effective stakeholder engagement, communication, and adoption of new processes or technologies.
- Maintains and evolves program documentation, playbooks, and best practices to reflect current business needs and lessons learned.
- Identifies opportunities/gaps and provides recommendations on program enhancements to applicable leaders.
- Creates business requirements documents (BRDs), test plans, requirements traceability matrices, user training materials and other related documentation.
- Generates and distributes required business/programmatic reporting.
- Facilitates special functional/departmental projects.
- May provide specialized training and support to new and existing staff as needed.
Required Qualifications
- At least 6 years of progressive program and/or project management experience, with increasing levels of responsibility in a complex, matrixed organization, or equivalent combination of relevant education and experience.
- Proven experience leading large-scale or multi-functional programs within healthcare, managed care, or a similar regulated environment.
- Strong operational process improvement and change management experience.
- Advanced project management experience/skills.
- Data analysis skills/experience.
- Strong organizational and time-management skills.
- Proven ability to manage multiple projects simultaneously with competing priorities.
- Experience managing budgets and resource plans for business/strategic initiatives.
- Ability to work cross-collaboratively across a highly matrixed organization.
- Strong verbal/written/presentation communication skills, and ability to influence at all levels of the organization.
- Advanced Microsoft Office suite (including Excel, PowerPoint, Project, and Visio), and applicable software programs proficiency.
Preferred Qualifications
• Strong Salesforce experience
- Project Management Professional (PMP) and/or Six Sigma Green Belt certification.
- Health care/managed care experience.
- To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
- Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V