C1-B-CS-GR,CIM & OSC Specialist
BMW Group · Athens
With its brands BMW, MINI and Motorrad the BMW Group is one of the world’s most successful premium manufacturers of automobiles and motorcycles as well as a provider of premium services for individual mobility. The engine for the intensity and attraction of our products and services is the passion of our employees.
What awaits you?
- Overall responsibility for Customer Interaction Management (CIM) and Omni-Channel Sales (OCS) within The New Retail project
- Securing the complete rollout of the online, offline and phygital premium customer journey in the field of CIM & OCS.
- Secure the connection of all relevant central and local interfaces, which have an impact on the functioning of the model, taking local requirements into consideration.
- Strive for, achieve and maintain premium customer experience in the area of new car sales and ensure the required market potential exploitation.
- Decide on a sustainable collaboration with other workstreams related to all customer interaction processes and omni-channel sales topics.
- Guarantee a seamless integration of CIC structures in current set up in order to meet the customer’s premium service expectations in terms of the direct sales model strategy.
- First point of contact in the market for process and system related operational issues.
- Responsible to support escalation management within Incident support model.
- In charge of communication of new developments and system features.
- Supports Field Managers in terms of project related topics.
What should you bring along?
- Degree in business or informatics (IT or similar education or professional experience).
- Notable experience with CRM systems preferably Salesforce.
- Project management skills to steer projects in an international environment.
- Conceptual skills with the ability to relate given targets to direct operations necessities.
- Fluent in English
- Hands on and self-driven attitude with excellent communication skills operations necessity
What do we offer you?
With us, you are guaranteed to find challenging and versatile opportunities to actively shape the sustainable mobility of the future. In addition to the motivating working environment in our dynamic teams, we offer a wide range of benefits:
- Competitive benefits package including private health insurance.
- Competitive remuneration package including fixed bonus scheme.
- A flexible working environment.
Are you interested?If the answer is yes, then do not miss the opportunity to apply and #shareyourpassion!✨After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.