Team Lead Operations (foodora markets)
Delivery Hero · Budapest
Company Description
A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része.
Job Description
- As the Lead of Quick Commerce Operations for Hungary, you will be responsible for leading day-to-day fulfillment operations, ensuring a seamless customer experience, and driving efficiency and growth through strategic planning and execution across the Q-Commerce business.
- You will be part of the Q-Commerce leadership team, leading and optimizing the end-to-end operations of foodora market (dark stores) across Hungary. Your focus will be on operational excellence, scalability, and efficiency to deliver exceptional customer experiences while aligning with foodora’s strategic objectives.
- This role is ideal for an experienced operator with a strong track record in e-commerce or retail operations, who thrives in fast-paced, data-driven environments and can manage large cross-functional teams while executing strategic initiatives.
- Job Responsibilities
- Define and execute the integrated operations strategy for foodora market, driving scalability, efficiency, and alignment with regional and global goals.
- Oversee dark store operations with a strong on-site presence, providing hands-on support to ensure high performance in picking, fulfillment, inventory management, and cost control through standardized processes and automation.
- Ensure reliable, accurate, and timely service lead initiatives to enhance customer satisfaction and reduce operational incidents.
- Monitor OKRs and KPIs to measure performance, identify bottlenecks, and drive data-informed continuous improvement.
- Lead store network planning and expansion, including location scouting, layout design, and cost-efficient real estate management.
- Ensure full compliance with SOPs, health and safety standards, and local regulations; proactively identify risks and maintain contingency plans for business continuity.
- Collaborate with Supply Chain, Logistics, Tech, and Commercial teams to align operations, enable new launches, and optimize fulfillment performance.
- Drive process improvements and automation to enhance speed, efficiency, and scalability
- Build and lead high-performing teams that demonstrate ownership, collaboration, and accountability; foster a culture of continuous learning and operational excellence.
- Manage budgets, P&L levers, and cost efficiency to ensure sustainable growth and profitability.
Qualifications
- Native-level proficiency in Hungarian
- Advanced, business-fluent English skills
- Minimum 5 years of experience in operational leadership
- Commercial / e-commerce experience and Quick Commerce familiarity are strong advantages
- Great analytical skills and experience in monitoring operational metrics
- “B” category Driving License