Director, Site Administration & General Affairs

Gotion · Manteno · $160,000–$180,000 (stated in the posting)

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• Provide overall leadership for site administration and general affairs across the manufacturing campus.
• Develop and implement the administrative infrastructure, policies, procedures, service standards, and operating systems required to support a rapidly growing manufacturing operation.
• Build scalable administrative processes capable of supporting current operations and future campus expansion.
• Develop annual operating plans, staffing plans, budgets, and strategic initiatives for site administration and general affairs.
• Establish clear service-level expectations, KPIs, accountability mechanisms, and performance standards.
• Identify operational gaps and develop practical solutions to improve site efficiency, employee experience, cost control, and service delivery.
• Establish standardized processes for administrative requests, site services, employee services, visitors, vendors, transportation, accommodations, and other general affairs activities.
• Serve as a senior escalation point for significant site administration and employee-service issues.
• Ensure administrative operations remain aligned with production schedules, shift structures, workforce growth, and changing business requirements.

• Lead the development and maturation of administrative infrastructure as the site transitions from a developing manufacturing operation into a large-scale industrial campus.
• Establish systems, staffing models, vendor relationships, service standards, and operating procedures in anticipation of significant workforce and operational growth.
• Assess future administrative requirements based on production expansion, workforce projections, additional buildings, new shifts, visitors, contractors, and increased site activity.
• Develop scalable organizational structures capable of supporting a campus environment of potentially thousands of employees, contractors, visitors, and business partners.
• Establish processes that can evolve as the site progresses through construction, commissioning, production ramp-up, and full-scale operations.
• Identify gaps between current capabilities and future campus requirements and develop implementation plans to close those gaps.
• Build an administration organization that can transition from reactive support to a proactive, professional site-services model.

• Provide overall administrative leadership and oversight for company-operated or company-supported hotel/accommodation facilities serving employees, executives, visitors, customers, and business partners.
• Establish operating standards for hotel accommodations, front-desk services, housekeeping, food and beverage services, maintenance coordination, reservations, guest services, and vendor management.
• Develop hotel staffing models, operating procedures, service standards, budgets, and performance metrics.
• Ensure hotel operations provide a professional hospitality experience consistent with the needs of an international manufacturing campus.
• Oversee relationships with hotel management companies, hospitality vendors, staffing providers, and other service partners where applicable.
• Establish processes for employee accommodations, executive housing, visiting employees, overseas employees, customers, government officials, and VIP guests.
• Monitor occupancy, service quality, operating costs, guest satisfaction, and vendor performance.
• Develop procedures for peak demand periods associated with executive visits, plant ramp-up, training programs, business delegations, and major company events.
• Coordinate hotel operations with transportation, catering, security, facilities, and plant administration.

• Oversee employee-facing services including:
• Transportation and shuttle operations
• Employee accommodations
• Catering and food services
• Uniforms
• Workplace supplies
• Meeting and conference facilities
• Mail and courier services
• Employee common areas
• Workplace amenities
• Administrative support services
• Develop service standards that create a professional and responsive employee experience.
• Establish employee feedback mechanisms and use data to identify opportunities for service improvement.
• Adjust services based on workforce size, production schedules, shifts, overtime, seasonal demand, and campus expansion.
• Coordinate employee services across manufacturing, office, warehouse, and other site populations.

• Oversee company transportation and shuttle services supporting employees, executives, visitors, and business operations.
• Develop transportation routes, schedules, capacity plans, service standards, and contingency plans.
• Manage transportation vendors and monitor safety, reliability, cost, and service performance.
• Develop scalable transportation solutions as employee populations and shift structures increase.
• Coordinate transportation requirements for executive visits, government delegations, customers, overseas employees, and major events.
• Establish contingency plans for severe weather, transportation disruptions, emergencies, and unexpected production requirements.

• Provide administrative oversight of site security operations and security service providers.
• Oversee access control, visitor management, contractor access, vehicle access, security patrols, restricted areas, and security-related administrative procedures.
• Establish professional visitor and contractor management systems appropriate for a large manufacturing campus.
• Partner with Security, EHS, Facilities, and site leadership on emergency preparedness, business continuity, and crisis response.
• Support the development of site protocols for executive, customer, government, and VIP visits.
• Ensure security-related vendors meet established performance, compliance, and service standards.

• Oversee general site-service functions supporting the administrative and common areas of the campus.
• Coordinate services including:
• Janitorial services
• Landscaping
• Snow removal
• Pest control
• Waste management
• General maintenance coordination
• Common-area services
• Workplace services
• Partner with Facilities, Engineering, Maintenance, EHS, and Production to ensure administrative and common-area facilities remain safe, clean, operational, and professionally maintained.
• Establish service standards and escalation procedures for site issues.
• Support the transition of newly constructed buildings and facilities into operational use.

• Develop and manage the site's administrative vendor portfolio.
• Oversee contracts for hospitality, hotel operations, transportation, catering, security, janitorial, landscaping, waste, accommodations, and other site services.
• Establish vendor KPIs, SLAs, quality standards, compliance requirements, and performance reviews.
• Negotiate contracts and identify opportunities for cost reduction without compromising service quality or operational requirements.
• Develop and manage annual budgets, forecasts, and cost-control initiatives.
• Monitor spending and establish appropriate approval and purchasing controls.
• Hold vendors accountable for service failures and lead corrective-action processes.

• Develop and maintain effective working relationships with local and state government agencies, officials, community organizations, and other external stakeholders.
• Serve as a key company representative on government and community matters affecting site operations.
• Coordinate administrative support for government officials, regulatory representatives, economic-development organizations, and other external stakeholders visiting the site.
• Partner with senior leadership on government relations and community engagement activities.
• Support site-level requirements associated with permits, inspections, community events, public officials, and other external relationships.
• Maintain a professional and consistent company presence within the local community.

• Lead administrative planning and execution for executive leadership visits, customers, government officials, investors, business partners, international delegations, and other VIP guests.
• Develop standardized protocols for:
• VIP reception
• Hotel accommodations
• Transportation
• Catering
• Security
• Meeting facilities
• Plant tours
• Executive events
• Coordinate cross-functional teams to ensure visits are professionally executed from arrival through departure.
• Develop contingency plans for high-profile or time-sensitive visits.
• Establish a consistent hospitality and visitor experience across the campus.

• Lead planning and execution of major site events, including employee celebrations, company meetings, customer events, community events, leadership meetings, cultural events, and corporate functions.
• Coordinate facilities, catering, transportation, security, accommodations, communications, and other requirements.
• Develop event budgets, timelines, vendor plans, risk assessments, and execution procedures.
• Ensure events are conducted safely, professionally, and in alignment with company standards.

• Serve as a key administrative partner to senior site leadership.
• Partner closely with HR, EHS, Production, Engineering, Finance, Procurement, IT, Security, Facilities, Legal, and other functions.
• Lead cross-functional resolution of complex site-service and administrative issues.
• Establish clear ownership and escalation processes when issues cross departmental boundaries.
• Ensure administrative services are integrated with production and business requirements rather than operating independently from the plant.

• Build, lead, and develop a high-performing Site Administration & General Affairs organization.
• Determine appropriate organizational structure, staffing levels, roles, and responsibilities based on current and projected campus requirements.
• Recruit, develop, coach, and retain administrative and site-services personnel.
• Establish clear KPIs, performance expectations, service standards, and accountability.
• Develop succession plans and internal capability-development programs.
• Build a culture focused on responsiveness, professionalism, operational discipline, and customer service.

• Bachelor's degree in Business Administration, Management, Operations, Hospitality Management, Industrial Management, or a related field preferred.
• Background and experience working for Fortune 500 company. 
• 10+ years of progressive experience in site administration, general affairs, plant operations, campus operations, hospitality/hotel management, facilities services, or a related field.
• 5+ years of leadership and people-management experience, preferably managing multidisciplinary teams.
• Demonstrated experience supporting or leading operations within a large manufacturing, industrial, corporate campus, hospitality, or similarly complex environment.
• Experience building, implementing, and scaling administrative infrastructure during a start-up, expansion, transformation, or significant organizational growth period strongly preferred.
• Demonstrated experience managing hotel, lodging, hospitality, employee accommodation, or large-scale guest-service operations strongly preferred.
• Experience supporting a 1,000-2000+ employee operation strongly preferred, with experience scaling beyond that population highly desirable.
• Strong understanding of employee services, transportation, catering, security, workplace services, facilities support, hospitality, and vendor management.
• Demonstrated experience with budgets, cost control, contract negotiation, procurement, vendor management, and service-level agreements.
• Experience developing policies, procedures, operating standards, KPIs, and scalable administrative systems.
• Demonstrated ability to manage multiple priorities in a fast-paced manufacturing or industrial environment.
• Strong executive presence and communication skills, with the ability to interact effectively with senior executives, employees, government officials, customers, vendors, and community stakeholders.
• Demonstrated ability to lead through ambiguity and establish structure in a developing or rapidly changing organization.
• Strong problem-solving, organizational, negotiation, and cross-functional leadership skills.
• Experience working with local and state government agencies and external stakeholders.
• Experience in battery, EV, automotive, semiconductor, energy, advanced manufacturing, or other large-scale industrial environments preferred.
• Experience working in a multicultural or international organization strongly preferred.
• Bilingual English/Mandarin communication skills are a plus.

• Build administrative infrastructure where processes do not yet exist.
• Scale services as the workforce and physical campus rapidly expand.
• Understand the operational demands of a 24/7 manufacturing environment.
• Balance employee experience with cost, safety, compliance, and operational requirements.
• Manage both strategic initiatives and day-to-day site issues.
• Lead diverse teams and external service providers.
• Create accountability through measurable standards and KPIs.
• Represent the company professionally with executives, government officials, customers, employees, and the community.
• Operate effectively in a multicultural and international environment.
• Anticipate future campus requirements rather than simply responding to current problems.

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