IT Advisor, Digital Products and Platforms, Procurement Funds

Pan American Sanitary Bureau · Washington · $7,169/month (stated in the posting)

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DESCRIPTION OF DUTIES:

Join PAHO’s Information Technology Services Department and lead the digital products and platforms that support the Regional Revolving Funds program. This role is critical to ensuring reliable, secure, and innovative digital solutions that help Member States access vaccines, essential medicines, and public health supplies.

SUMMARY OF RESPONSIBILITIES

Under the general supervision of the Director of Information Technology Services (ITS) and the direct supervision of the Senior Advisor, Applications Development and Support (ITS/AT), the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

• Provide strategic leadership for the Procurement Funds digital product portfolio, defining and evolving the product vision, strategy, outcomes, and roadmap aligned with organizational priorities and Member State needs.
• Establish and govern an end-to-end product and platform operating model across Procurement Funds, ITS, UNICC, and service providers, ensuring clear accountability, service ownership, and effective escalation paths.
• Lead assessments of the Member States Portal and related solutions, translating findings into prioritized improvement roadmaps that address architecture, cybersecurity, performance, user experience, and operational sustainability.
• Manage product roadmaps, releases, backlogs, risks, budgets, and delivery governance while balancing business value, security, reliability, compliance, and operational requirements.
• Define, monitor, and report on product and service performance indicators, ensuring continuous improvement through data-driven decision-making, service management, and governance reporting.
• Engage stakeholders across Member States, business owners, users, technical teams, and service providers while identifying opportunities for innovation, automation, data solutions, and artificial intelligence.

For a complete list of functions, please see the post description.

EDUCATION

Essential: A bachelor's degree in computer science, information systems, information technology, engineering, business administration, or a related area, and a master's degree in a field related to the functions of the post from a recognized university.

Desirable: Proven training or certification in Product Management, IT Service Management (e.g., ITIL), Project and Program Management (e.g., PMP, PRINCE2, MSP), Cloud Technologies, and/or Data Science would be an asset.

EXPERIENCE

Essential: Nine years of combined national and international progressively responsible experience in information technology, digital product or platform management, or digital transformation, including at least five years leading complex enterprise platforms or programs with responsibility for both delivery and post-go-live service outcomes. Demonstrated experience managing external implementation or managed-service providers; conducting platform or operating-model assessments; and establishing governance, monitoring, and improvement roadmaps for cloud-based solutions.

Desirable: Experience with procurement, supply chain, finance, or public health platforms; multi-country or international organizations; and the turnaround or stabilization of a challenged program or production service would be assets.

LANGUAGES

Fluency in English and a working knowledge of Spanish. A knowledge of French and/or Portuguese would be an asset.

IT SKILLS

• Experience with Microsoft Azure cloud services and governance is essential, including working knowledge of Azure Monitor, Application Insights, Log Analytics, alerts, dashboards or workbooks, or comparable observability and application performance management tools.
• Proficiency with product and program management tools and practices, including Agile, Scrum or Kanban methods, roadmap and backlog management, dependency tracking, risk and issue management, and portfolio-level reporting.
• Working knowledge of IT service management and site reliability concepts and tools, including service-level management, incident, problem, change and release processes, configuration information, and operational reporting.
• Working knowledge of enterprise web applications, APIs and integrations, identity and access management, application security, relational data and analytics, and DevSecOps or CI/CD practices; hands-on software development or system administration is not required.
• Advanced ability to use Microsoft 365 collaboration tools and data visualization or reporting tools to maintain transparent plans, decisions, performance measures, and executive dashboards.
• Familiarity with artificial intelligence, machine learning, and automation products, including responsible AI governance, evaluation, security, and lifecycle management, would be an asset.

COMPETENCIES AND SKILLS

For a complete list of competencies and skills, please refer to the post description.

The skills required are:

• Extensive experience leading enterprise digital products and platforms across strategy, implementation, operations, and continuous improvement.
• Strong ability to translate business needs and user requirements into product vision, roadmaps, release plans, and measurable outcomes.
• Proven expertise in product management, program governance, and benefits realization for complex digital platforms.
• Strong knowledge of IT service management practices, service ownership, service-level management, and platform monitoring.
• Experience managing outsourced and managed-service providers, including vendor and contract performance management.
• Ability to provide strategic advice, influence stakeholders, and lead cross-functional teams in complex environments.
• Extensive knowledge of systems analysis, cloud technologies, application security, data management, APIs, and integrations.
• Understanding of AI-enabled solutions, including governance, compliance, security, and responsible use principles.
• Excellent oral and written communication skills, including executive reporting, presentations, and technical documentation.
• Strong leadership, partnership-building, collaboration, and change management capabilities.

DURATION OF CONTRACT

This is an initial 11-month assignment, with possibility of extensions, subject to satisfactory performance and funding availability.

DISCLAIMER 

• This vacancy notice may be used to fill other similar positions at the same grade and level. 

• All applicants are required to complete an on-line profile to be considered for this post. 

• Candidates will be contacted only if they are under serious consideration. 

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the official degree(s)/diploma(s)/certificate(s) required for this position. PAHO, considers official higher educational qualifications obtained from an institution accredited/recognized in one of the following databases: 

                - World Higher Education Database (WHED), list updated by the International Association of Universities

                   (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO).

                   The list can be assessed through the link: http://whed.net/

                - Council for Higher Education Accreditation chea.org

                 - College Navigator, found on the website of the National Centre for Educational Statistics,

                  nces.gov to support the validation process. 

• Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.

PAHO/WHO is committed to: 

• PAHO supports an environment of mutual respect and dignity for all applicants. All interested individuals who meet the requirements of this position are encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. To do so, email us at: pahorecruitment@paho.org

• Maintaining high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.

• Promoting a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of misconduct.  

• Providing a smoke-free environment. 

• Protecting the people in the communities we serve.  Therefore, we have zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution. 

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