Coordinator, Customer Care

Samuel, Son & Co. · Angola

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ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

Provide the Estimating Department with enough information to accurately quote a new or existing design, pass pricing on to the customer after it has been established, and finalize and follow up on quotations.
Ensure the accurate and timely processing of and the maintenance of existing orders. This includes expediting, maintaining changes as required by the customer or MSI/SPVG, and keeping the pricing up-to-date when changes are made.
Acknowledge to the customer our committed ship date and negotiating a mutually agreeable ship date if we are unable to meet the customers’ requirements.
Follow orders from order entry all the way to shipping and keep the customer informed of any delays. This will involve extensive communication with other departments at SPVG and other SPVG companies.
Ensure the addressing and resolving of all questions, complaints, and warranty problems.
Maintain accurate account, contact, activity and opportunity information in salesforce.com.

EQUIPMENT KNOWLEDGE:

Computer
Telephone
CRM software
Microsoft Office

ROLE REQUIREMENTS:

Ability to work will in a fast-paced environment to meet team expectations.
Understanding and support of Company policies and procedures.
Ability to understand and abide by all safety rules and regulations to perform the job.
Must have a basic understanding of computers.
Must have either a High School diploma, GED, or at least 1-year working experience in an industrial based environment.
Must have excellent communication and interpersonal skills – written and oral.
Strong computer skills with proven proficiency in Microsoft Excel.
Strong organizational skills with attention to detail; and the ability to multi-task.
Strong analytical and critical thinking skills

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

This job posting is for an existing vacancy within the organization

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

Customer Care Coordinator is responsible for all tasks related to the processing of an order from start to finish which includes the initial quote, entering an order, and, all communication internally and externally regarding the order/project. This level of customer care typically manages a territory of accounts and occasionally some key accounts.

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