Salesforce Technical Lead
ASPCA · New York City · $149,500–$156,500 (stated in the posting)
Summary:
Overview:
This leadership position will serve as the primary technical authority for the Information Technology Salesforce instance, overseeing the entire software development lifecycle including, planning, design, development, testing, and ongoing support. They will lead a team of Salesforce professionals, guiding them towards delivering high-quality solutions aligned with organizational goals.
The Salesforce Technical Lead will bring a high level of expertise in the Salesforce platform and will focus on maximizing system efficiencies and better capitalizing on the features and benefits relative to the needs of various user groups. They will apply proven communication skills, problem-solving skills, and knowledge of best practices to create and support simple, scalable, compliant, and more automated ASPCA mission-critical information and systems. The ideal candidate will have excellent interpersonal skills, be a team player, and have a desire to support the ASPCA in achieving our mission of ending cruelty to animals.
In this position, you will never be bored! The ASPCA supports a broad portfolio of technologies to support a highly mobile and diverse staff. Maintaining a presence in multiple geographic locations, the team provides support (hands-on and remote) to over a dozen facilities and field operations, and over a thousand individual staff members. Your work will be integral to the organization as you work cross-functionally to ensure ASPCA staff, partners and communities have the systems needed to work effectively and efficiently to improve animal welfare.
This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States. Please note, a Cover Letter is required to complete your application.
Who We Are
The Information Technology (IT) department supports and improves a broad portfolio of technologies to support our staff. IT ensures that all ASPCA staff, partners, and communities have the systems needed to work effectively and efficiently to improve animal welfare. The sub-teams within IT include Product, Data and Reporting Solutions, Operations and Information Security, Technical Support, Enterprise Architecture, and Business Operations.
What You’ll Do
- The Salesforce Technical Lead reports directly to the Senior Director, Product Development and has 3 direct reports.
Where and When You’ll Work
- This remote-based position (which requires travel, as described below) is open to all eligible candidates based within the United States.
- Ability and willingness to travel up to 5% annually, as needed.
- Must be available for off-hours support of mission critical applications
Interview Information
Our interview process will include:
- a reference check early in our process, during which we will ask you to provide 5 references, 2 of which must be at the manager level.
- an in-person interview component, likely in New York City.
Please note, applications for this role must be received by 5pm ET on 10/8/2026.
What You’ll Get
Compensation
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary ranges for this role are set forth below and may be modified in the future.
- $149,500 - $156,500 annually
For more information on our benefits offerings, visit our website.
Benefits
At the ASPCA, you don’t have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:
- Affordable health coverage, including medical, employer-paid dental, and optional vision coverage.
- Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you.
- Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
- Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.
Responsibilities:
What You’ll Do
Responsibility buckets are listed in general order of importance, and include but are not limited to:
Staff Management
- Manage a team of 3 employees to succeed in their role by communicating clear expectations, providing opportunities for learning & development, and building positive and trusting relationships.
- Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations, and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role(s).
- Lead and develop a team of Salesforce professionals including a Senior Salesforce Developer, Salesforce Developer, and Salesforce Administrator/Release Manager; imbue team with a good understanding of the ASPCA's mission, teams, and priorities
- Ensure the most significant efforts of the team are aligned to the most significant outcomes; continually assess and redirect team efforts for maximum impact
- Provide training and career growth opportunities that empower the team to lead projects and take on the day-to-day management of initiatives
- Oversee activities of the team and ensure project plans and delivery commitments are met
- Work with team members to identify professional opportunities for growth and provide necessary mentoring, coaching, and training; ensure effective cross-training and proactively look for and fill gaps in the team's skills
- Perform people management and support tasks for team, including approving timesheets and scheduling requests, regular 1-1 meetings, quarterly/semi-annual performance/development meetings, annual performance reviews and goal-setting tasks
- Appraise individual and team performance: provide feedback, remediation, and motivation
- Interview and assess candidates for open positions
Technical Leadership & Product Development
- Serve as the primary technical authority for the Information Technology Salesforce instance initiatives, providing technical guidance and mentorship to the team, fostering best practices and code quality
- Lead and be responsible for the planning, development, and implementation of custom and scalable Salesforce solutions
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
- Oversee the creation and management of administration processes including workflows, validation rules, approval processes, assignment rules, processes, and flows
- Apply in-depth knowledge of the standard capabilities of Salesforce and successfully expand on those capabilities using custom code as needed and third-party integrations
- Oversee technical initiatives to produce highly optimized, well-architected and easy-to-maintain solutions
- Identify synergies and opportunities for optimization and templatization of code for larger impact across development efforts
- Advise on complex technical needs by identifying possible short-term and long-term solutions
- Oversee the CI/CD processes working closely with the Salesforce Administrator/Release Manager on consistent and repeatable pipeline management ensuring successful deployments using Gearset
Strategy and Collaboration
- Collaborate with IT Product Managers to help develop business solutions and understand the business workflows
- Meet with clients to determine and document business, functional, technical requirements, and design deliverables
- Clearly communicate with team and where necessary to stakeholders the current state of a project, the benefits and risks to a solution's feasibility and functionality, and detailed level of effort estimates for proposed solutions
- Collaborate with Product Development and Product Management team members and other stakeholders to proactively identify new and creative opportunities to use Salesforce and make efficiencies with existing products
- Be the authority and champion of Salesforce to help identify when Salesforce would be the right application and empower end-users currently using Salesforce
- Assist in prioritization and ongoing roadmap of Salesforce initiatives, and collaborate across the organization on the creation, execution, and prioritization of configuration and customization requests that support business priorities
- Work closely with program and technology colleagues to understand the organization's strategy and implement scalable, modern, long-term solutions
Data Management and Operations
- Oversee the development of reports, dashboards, workflows, and processes to continuously monitor data quality and integrity
- Conduct code reviews, enforce standards, optimize performance, and ensure adherence to security protocols.
- Ensure system and data integrity by establishing end-user best practices
- Monitor, assess and report on Salesforce system health and usage; identify needed system improvements
- In conjunction with the team, align and maintain user profiles, roles, permissions, record distribution, security, queues, licenses, capacity, database, and storage limits
- Serve as the point of escalation on complex issues
Qualifications
- Helps create connections between people, ideas and plans Can be depended on to accept accountability for and effectively execute responsibilities
- Gathers sufficient information to make a decision, and acts swiftly to choose or propose a course of action
- Regularly evaluates results and iterates to improve processes
- Plans, organizes and prioritizes work
- Uses internal resources effectively (including financial, people, technology, communications)
- Finds and applies improvements to the current way of doing things
- Seeks to understand others' perspectives and willingly comes together with others to achieve collective goals
- Presents information clearly in verbal and written form
- Considers impact of decisions on co-workers or external partners and their work
- Displays courage and determination in the face of challenges and inspires others to do the same
- Experiments with and implements approaches that improve and expand upon our work
- Supports the development of others within and across teams by proactively sharing advice and knowledge
- Gives and invites feedback, and seeks opportunities for improvement
- Cultivates a climate in which individual differences and perspectives are valued, encouraged, and supported
- Able to understand business impact and manage priorities and deadlines accordingly
- Able to analyze trends and patterns in issues, and direct mitigation strategies
- Ability to exemplify ASPCA’s core values and behavioral competencies
- Advanced proficiency with Force.com Platform (Apex, VisualForce, Salesforce APIs, SOQL, Unit Testing) required
- Advanced proficiency with Salesforce Lightning and configuring Lightning Web Components required
- Advanced proficiency with Salesforce Flow Builder required
- Advanced proficiency of Salesforce.com platform out-of-the-box functionality and configuration required
- Proficiency developing and modifying systems including coding, testing, debugging and documenting programs preferred
- Proficiency with Force.com Migration Tool required - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such as the Salesforce Data Loader preferred
- Proficiency with code change control using Github preferred
- Proficiency with and knowledge of relational databases, database architecture, data modeling, and ETL tools
- Considerable knowledge of software development life-cycle methodologies, SaaS, and IT best practices
- Knowledge of complex business systems integration as well as object-oriented design patterns and development
- Familiarity with other programming languages, including JavaScript, CSS, HTML
- Familiarity with other technologies, including CRMs, Airtable or BI tools, preferred
Language
- English (required)
Education and Work Experience
- High school diploma, GED, or equivalent required
- 5+ years of hands-on Salesforce development experience required
- 2+ years experience as a people manager leading and managing technical teams required
- Experience acting in a Technical Lead role and using Agile development methodologies, including sprint planning and estimation required
- Experience developing custom Salesforce solutions required
- Salesforce Platform Developer I and II Certifications required; Application Architect or System Architect certifications preferred
- 2 + years’ experience using the Salesforce platform to translate business requirements into well-architected solutions strongly preferred
- Experience in creating standard operating procedures (SOP), maintaining and updating tickets, creating incident reports, processing change requests and troubleshooting technical problems, preferred
- Experience leading the planning, development, and implementation of custom and scalable Salesforce solutions preferred
- Experience working at a non-profit organization preferred
- Experience using a Salesforce DevOps platform, Gearset preferred
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