Especialista en estándares y procesos - portugués
MSX International · Lisbon
Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.
With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
Your day-to-day responsibilities will include:
- Providing support and guidance in the adaptation and implementation of standards across the dealer and workshop network.
- Conducting on-site audits and validating audits carried out within the network of dealerships and authorized service centers.
- Offering support throughout the audit process.
- Implementing standards, reviewing, and optimizing processes.
- Delivering training to the dealer network.
- Translating manuals and adapting them to the Portuguese market.
- Resolving questions that arise during the implementation of standards, acting as a point of contact with the involved departments and ensuring alignment and clarification of criteria.
- Preparing reports on processes and outcomes.
- Actively supporting other consulting projects, collaborating with multidisciplinary teams and contributing best practices, analysis, and improvement proposals.
Working pattern
- Monday to Friday work schedule.
- Availability to travel: 75% of the time.
- Contract (tempo incerto), with a 40-hour workweek.
Qualifications
Higher education qualification.
- Proven B2 level of English, fluent Spanish, and native Portuguese.
- Experience in the automotive sector, ideally with two years working in dealerships.
- Proficiency in Office 365, databases, intermediate Excel, and comfortable with technology systems.
- Enthusiastic about traveling across Portugal and Spain, visiting various dealerships and workshops equipped with the most advanced industry technology.
- Organized, proactive and with the ability to take initiative, strong communication and negotiation skills, customer-oriented approach and problem- solving mindset.
Additional Information
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.