CPQ Analyst
Informa · George Town
Company Description
At Informa TechTarget, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.
Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.
We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.
Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.
(Join us and reach yours!)
Job Description
We are seeking a skilled CPQ Analyst to join our team and optimize our Configure, Price, Quote (CPQ) processes. The ideal candidate will be responsible for configuring, maintaining, and enhancing our DealHub CPQ solution to support sales operations and drive revenue growth. This role requires a blend of technical expertise, business acumen, and strong analytical skills to translate business requirements into effective CPQ solutions.
Key Responsibilities
CPQ Configuration & Management
- Configure and maintain DealHub CPQ functionality including product rules, price rules, discount schedules, approval processes, and quote templates
- Design and implement complex product bundles, pricing structures, and configuration rules to support diverse business requirements
- Create and maintain quote templates, proposal documents, and automated workflows
- Manage product catalog including product families, features, options, and dependencies
Stakeholder Collaboration & Support
- Partner with Product, Finance, Legal, and Operations teams to understand business processes and requirements
- Provide training and ongoing support to sales teams on DealHub functionality
- Troubleshoot user issues and provide timely resolution or escalation
- Gather feedback from end-users to continuously enhance the CPQ experience
- Serve as the primary point of contact for all DealHub-related inquiries
System Optimization & Enhancement
- Continuously evaluate and optimize CPQ performance, user experience, and automation opportunities
- Identify opportunities to streamline quoting processes and reduce quote cycle time
- Develop and maintain custom fields, validation rules, and workflow automation
- Implement and maintain integrations between DealHub CPQ, Salesforce and other systems (ERP, billing, etc.)
Testing & Quality Assurance
- Develop test plans and conduct thorough testing of CPQ configurations, including user acceptance testing (UAT)
- Troubleshoot and resolve CPQ-related issues and system errors
- Validate pricing accuracy, discount calculations, and approval workflows
- Ensure data integrity across the quote-to-cash process
Qualifications
Technical Skills
- 2+ years of hands-on experience with DealHub CPQ platform
- Strong understanding of Configure, Price, Quote processes and methodologies
- Proficiency with CRM systems, particularly Salesforce
- Experience with data management, reporting, and analytics tools
- Basic understanding of API integrations and data flows
- Advanced Excel skills for data analysis and reporting
Business Acumen
- Deep understanding of B2B sales processes and quote-to-cash workflows
- Knowledge of pricing strategies, discount structures, and approval hierarchies
- Familiarity with contract management and proposal generation
- Understanding of revenue recognition principles (preferred)
Soft Skills
- Excellent analytical and problem-solving abilities
- Strong communication skills with ability to translate technical concepts for non-technical audiences
- Detail-oriented with strong organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative mindset with proven stakeholder management experience
- Self-motivated with ability to work independently
Preferred Qualifications
- Bachelor's degree in Business, Information Systems, or related field
- DealHub certification or equivalent CPQ platform certifications
- Experience with other CPQ platforms (Salesforce CPQ, Oracle CPQ, SAP CPQ)
- Knowledge of subscription-based pricing models and recurring revenue
- SQL or scripting knowledge for data manipulation
Additional Information
We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.
Your request will be reviewed and considered in confidence.
Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.
Our benefits include:
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- Time out: annual leave, birthday leave and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world