Video Conferencing Specialist

ARHS · Warsaw

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.
Arηs Group was acquired by Accenture in July 2024.

End-to-end management of the large scale audio video conferencing solutions through the complete service lifecycle
Daily administration of the audio video conferencing service
Daily monitoring of the audio video conferencing service
Daily troubleshooting of the audio video conferencing service
Supporting end users in the daily use of the audio video conferencing service
Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc.
Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability, security and to follow the latest technology trends
Other specific duties as assigned by the supervisor

Bachelor's degree plus 4 years of relevant experience.
Excellent practical knowledge of enterprise class audio video conferencing solutions: hardware and software
Experience in the large scale design, deployment, administration, maintenance and support of the enterprise class audio video conferencing solutions
Excellent knowledge of routing, switching and quality of audio video services
Excellent communication skills (in written and verbal communication)
Open minded, excellent troubleshooting, analytical and problem solving skills
Very strong sense of responsibility
Accuracy and attention to details
Friendly, supportive and helpful personality with co-operative and service oriented attitude
Ability to work in stressful environment with minimal supervision
High level of motivation and initiative
Practical experience with simultaneous on-line interpretation solutions
Excellent knowledge and practical experience with Webex control HUB (administration)
Knowledge and experience as Sound Technician, Recording Engineer or Audio Engineer
Ability to create and maintain solution documentation
Good knowledge of English equal to C1 according to CERF.