Customer Operations Coordinators - Dispatch
Tomra · Belgrade
Company Description
TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology. At TOMRA, we value and encourage innovation, passion and responsibility in everything we do.
The TOMRA Group employs 5,000 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies.
TOMRA Collection is a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.
Job Description
- At TOMRA Collection, we are helping transform how societies collect and recycle valuable resources. As we continue to expand across Europe, our New Markets team plays a critical role in bringing TOMRA's Reverse Vending Machines (RVM's) and solutions to new countries, customers, and communities.
- We are looking for a Customer Care & Service Coordinator to join our growing Shared Service Centre in Belgrade. In this role, you will be at the heart of the customer experience—supporting customers, coordinating service activities, and helping ensure our installations and interventions run smoothly from day one.
- This is an exciting opportunity to join TOMRA at a key stage of growth and contribute directly to building our European operations. You'll collaborate with colleagues across multiple countries and functions while helping deliver a world-class customer experience.
What You Will Be Doing
- Providing professional and friendly support to customers via phone, email, and digital channels.
- Coordinating installation appointments and service interventions, ensuring customers are informed and supported every step of the way.
- Scheduling and dispatching technicians, balancing customer needs with operational efficiency.
- Working closely with field service teams, logistics partners, and internal stakeholders across Europe to keep activities running smoothly.
- Maintaining accurate records and updates in CRM and ERP systems.
- Monitoring service readiness and ensuring all required information is in place before work is carried out.
- Escalating complex issues when needed and helping drive timely resolutions.
- Identifying opportunities to improve processes, enhance customer satisfaction, and support continuous improvement initiatives.
What Makes This Opportunity Special?
- Contribute to TOMRA’s continued European growth journey.
- Work in a dynamic international environment with colleagues across multiple countries.
- Gain exposure to customer service, logistics, field service, and operational processes.
- Help shape and improve new ways of working as our business continues to expand.
- Build valuable experience within a global sustainability and technology company making a real impact.
Qualifications
Who You Are
We believe you will thrive in this role if you combine a passion for customer service with strong coordination and problem-solving skills. You are someone who enjoys helping customers, building relationships, and ensuring every interaction leaves a positive impression.
- At least 2 years of experience in a customer service, customer support, or contact centre environment.
- Motivation to help build and scale TOMRA Collection operations across Europe while delivering an outstanding customer experience.
- Hands-on experience working with CRM systems, ideally Microsoft Dynamics 365.
- Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
- A customer-centric mindset with a proactive approach to solving problems and finding practical solutions.
- Strong organizational skills and attention to detail.
- The ability to collaborate effectively with colleagues, customers, technicians, and stakeholders across different countries and functions.
- Confidence using digital tools and systems to manage customer interactions and service activities.
- Fluency in English, both written and spoken; plus 1 additional European language from either Greek, Spanish, French or Italian are a particular advantage.
Additional Information
At TOMRA, every employee contributes to our mission of enabling a world without waste. We foster an inclusive, collaborative, and supportive culture where people are empowered to grow, share ideas, and make a meaningful impact.
Join a company that combines purpose with innovation. In this role, you'll help shape operational excellence and deliver an outstanding customer experience while contributing directly to TOMRA Collection's success in new European markets. As we continue to expand across the region, you'll play a key role in building and scaling our operations, helping bring sustainable technology solutions to more customers and communities across Europe.
- At TOMRA, your work has real impact, and your ideas help shape a better future.
- Learn more about life at TOMRA [tomra.com]
What do you get from joining TOMRA?
- Opportunity for career development and enhancing international connections
- A unique chance to be a critical part of taking business growth to the next level
- Work in a collaborative and innovative environment.
Ready to grow your career with purpose?
Please apply by sending us your CV, a few words about yourself, and why you are interested in the position and joining TOMRA. Please write this in the field "Message to Hiring Team".
Applications are continually assessed so we encourage you to apply at the earliest.
TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, colour, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.