Client Services Associate II
Guardant Health · Palo Alto · $24–$33/hr (stated in the posting)
Client Services Associate II page is loadedClient Services Associate II
remote typeRemotelocationsPalo Alto, CAtime typeFull timeposted onPosted 3 Days Agojob requisition idR-101182Company Description
Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant® is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.
Position Summary:
The Client Services Associate II is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, and Sales Representatives. The Client Services Associate II must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel. This role will be on site in our Palo Alto office.
Essential Duties and Responsibilities:
- Perform duties of Client Services Associate.
- Meet higher KPIs than a Client Services Associate.
- Support Quality Assurance & Training as directed by Leadership.
- Act as a mentor to the Client Services Associates.
- Assist in troubleshooting and responding to or resolving questions from the Business Process Outsourcing (BPO) team and Client Services Associates.
- Responsible for escalating issues or trends to Leadership
- Participate in and/or support department level tasks (expired kits, data cleanup, etc.), as assigned by Leadership.
- Other tasks/administrative duties as needed.
Qualifications
- Bachelor’s degree preferred.
- High school diploma, or its equivalent required plus experience.
- 2+ years of experience working with customers in biotech, life science, diagnostic or healthcare setting is
- preferred.
- Ability to work as part of a team comprised of internal employees, contractors and managers.
- Ability to multitask and take on various projects.
- Ability to work with self-discipline, good judgment and independence in a dynamic office and/or remote setting.
- Excellent written, verbal communication skills are required, as is computer proficiency.
- Solid experience using Salesforce.com and Microsoft Office.
- Flexibility with respect to working hours based on operational need.
- Must live locally to Palo Alto
AI & Digital Fluency
- Demonstrate curiosity, sound judgment, and the ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements to improve the efficiency, effectiveness, and quality of work.
Hybrid Work Model: This section is applicable to onsite employees who are eligible for hybrid work location as specified by management and related policies. Guardant has defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.
Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.
Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com
A background screening including criminal history is required for this role. GH will consider qualified applicants with criminal arrest or conviction histories in a manner consistent with applicable law including but not limited to the LA County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Please visit our career page at: http://www.guardanthealth.com/jobs/
Why Work Here?
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
About Us
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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