Director of Operations, Government Services

Allied Universal · Washington · $75,000–$105,000 (stated in the posting)

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Director of Operations, Government Services for the Washington DC Branch Office. The Director of Operations is responsible for ensuring compliance with all contractual, regulatory, and corporate requirements while also providing operational support across Allied Universal’s Federal, State and Local Government portfolios. The Director of Operations integrates compliance oversight with operational leadership to strengthen client relationships, enhance service delivery, and support business growth in diverse environments including aviation, maritime, transit, and municipal sites. The Director will serve as a liaison for branch/regional operations with contracting authorities and client representatives and drive continuous improvement initiatives.

Salary Range: $75,000-$105,000 + Annual and Quarterly Bonuses + Auto Allowance/Fuel Card

Location: Washinton DC (Onsite)

Security Clearance: Active DoD Secret Clearance strongly preferred. Candidates without an active clearance may be considered if eligible to obtain and maintain a DoD Secret Clearance. Contract personnel must ultimately meet applicable clearance requirements.

RESPONSIBILITIES:

Operational Support and Leadership

Partner with operations teams to ensure successful service delivery, contract performance, and financial outcomes
Support regional and local leaders by providing operational guidance, regulatory interpretations, and contract-specific solutions
Serve as a mentor to program leadership teams, fostering professional growth, leadership development, and knowledge transfer across the organization
Assist with transitions, training development, and quality assurance to ensure operational readiness and compliance
Respond to and support management of critical incidents at client locations, ensuring compliance and operational continuity

Client and Stakeholder Engagement

Act as liaison with contracting authorities, client representatives, and internal leadership
Provide operational and compliance updates to internal and external stakeholders, ensuring transparency and accountability
Participate in industry specific organizations to expand industry leadership
Support business development efforts through compliance guidance, operational insight, and proposal contributions

Contract Compliance

Oversee contractual and corporate compliance for key state and local government contracts
Establish and maintain systems for compliance tracking, audits, reporting, and subcontractor oversight
Create and maintain repositories of contract files and compliance records

Continuous Improvement

Identify, recommend, and implement process improvements that strengthen both compliance and operational performance
Support audits, inspections, and after-action reviews to ensure lessons learned are applied across the portfolio

QUALIFICATIONS (MUST HAVE):

Must possess one of the following:

Bachelor’s degree in Business Administration, Criminal Justice, or related field
Associate’s degree in Business Administration, Criminal Justice, or related field with a minimum of five (5) years of personnel and program management experience
High school diploma or equivalent with a minimum of seven (7) years of personnel and program management experience

Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
Experience with creating invoices for highly regulated accounts
Must be eligible to obtain and maintain a DoD Secret Clearance.
Minimum two (2) years of security leadership experience managing teams at government cleared sites
Minimum three (3) years of experience within military, law enforcement or security fields
Government contracting knowledge, including procurement rules, auditioning requirements, and contract administration at state, local, or federal levels
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Able to use good independent judgment and discretion
Strong interpersonal skills with ability to influence, negotiate, and build operational and compliance partnerships

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Prior experience in state/local government contracting for aviation, maritime, or transit sectors
Professional certifications (ACE, ASC, FSO, CSO, CPP)
Active or prior security clearance
Familiarity with Allied Universal® product lines and services
Ability to travel to client locations and Allied Universal® offices within the Washongton DC/Reston areas
Active participation in relevant professional organizations
Commitment to ethical practices, confidentiality, and regulatory compliance

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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