Content Strategist

Ozow · Cape Town

Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this fantastic Ozow position

We are looking for a Content Strategist who writes, and writes with real depth. This is the role where strategic direction becomes finished content: you will take briefs from the Marketing Manager, do the research, write the work yourself across long-form, web, social and collateral, brief production out to our studio and partners, and own our social channels end to end. If you want to build genuine product and industry authority into a brand rather than maintain an existing content machine, this is that seat.

Your role and responsibilities

Writing and content creation

Write high-quality content directly across long-form pieces, white papers, case studies, web copy, social and supporting collateral
Produce work to a standard that can be interrogated and built on rather than rewritten
Translate a single content idea across multiple formats and channels without losing the substance of it

Research and technical depth

Build content on real research rather than surface-level observation
Develop genuine understanding of the payments product and the broader industry, and reflect that understanding in the work
Write for a considered, knowledgeable and business audience that will notice the difference

Contributing to content strategy

Contribute materially to the content strategy owned by the Marketing Manager
Interpret strategic briefs and determine how they are best executed across channels
Work closely with the Marketing Manager to refine and sharpen the content approach

Production briefing and management

Unpack strategic briefs into specific, actionable design, animation and video briefs
Manage delivery through our internal studio and external production partners
Keep production moving to deadline alongside a continuous content demand

Social media channel management

Own publishing and scheduling across Ozow's owned channels
Run community management and respond to engagement in the brand voice
Report on channel performance and adjust the approach accordingly

Performance reporting and measurement

Report on content and channel performance against campaign and funnel metrics
Use available performance data covering lead volume, conversion, transaction rates and revenue to inform what gets written next
Apply what the numbers show rather than repeating what has always been done

Tool utilisation and ways of working

Use work management tools for brief intake, delivery tracking and production visibility
Keep content processes, brand voice guidance and documentation current and usable
Support the adoption of new systems and tools within the marketing function

Automation and AI

Apply AI tools thoughtfully in research, drafting and repurposing, without compromising accuracy or voice
Identify and automate repetitive steps in content production, publishing and reporting
Stay close to developments in content and marketing technology and bring useful ideas into the team

You are an ideal candidate if you have

A relevant marketing, communications or journalism qualification
A demonstrable portfolio of written content across multiple formats, including long-form
Clear evidence of technical or product depth in your writing, not only brand or lifestyle content
Experience writing for a considered, knowledgeable or business audience
Experience developing briefs for design, animation or video production
Hands-on social media channel management experience, including publishing, reporting and community management - 2+ years experience
B2B content experience, or clear evidence that you can work well in a B2B context
A background in payments, fintech, SaaS, technology or another complex-product sector
Formal technical writing experience or a technical writing background - 3+ years experience
Writing of briefs for design, other content writers, and video production
Case study and thought leadership writing specifically
Familiarity with work management tools for brief intake and delivery tracking
Experience working alongside an internal studio or design function

Your skills and competencies

You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.

Interview process

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Our process may include psychometric and technical assessments, giving you an opportunity to demonstrate your strengths, skills and potential beyond your CV and interview.

In office perks

Healthy breakfast, lunches and snacks
Monthly team connects
On-site Barista

Perks for South African based employees

Medical aid subsidy
Group Risk Insurance
Generous paid annual leave
Birthday leave
Learning and Development opportunities
Mentorship programme
Quarterly team building
Employee Assistance Programme (EAP)
Community initiatives
Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition

At Ozow, we don't just process payments. We are redefining the future of how money moves. Our promise to our people is simple. Ozow is built for high impact: clear expectations, genuine investment in you, and the room to do work you are proud of. We back you to own what you deliver and how you grow, and we recognise the people who lift others, not just themselves. People are trusted to make decisions and own outcomes, where the growth you create, in yourself and in others, is part of how we succeed together.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now!

Keen to know more?

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here!

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