Senior Clinical Manager

Respire Homecare Services · Charlotte · $87,000–$105,000 (stated in the posting)

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ABOUT RESPIRE

Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.

We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.

Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource – our employees.

ABOUT THE ROLE

The Senior Clinical Manager is the market leader our patients, referral partners, and RTs count on every day. If you’re a Respiratory Therapist who leads fearlessly through change, stays hyper-organized amid a hundred moving pieces, and is obsessed with in-home care, quality, and outcomes — this is your seat.

You’ll own clinical quality and RT engagement in your market, serve as the go-to clinical voice for referral partners, and wear a lot of hats along the way — coach, decision-maker, quarterback, and partner to Sales. You move with urgency, communicate clearly, and bring our all in, all the way energy to every interaction.

You’re also our champion for continuous improvement — piloting new tools, refining SOPs and KPIs, and helping raise the bar for what great in-home respiratory care looks like. This is a role for someone ready to lead, grow, and build something they’re proud of.

WHAT YOU’LL DO

Clinical Leadership & Team

• Lead, coach, and inspire a team of RTs across your market — setting the tone and owning hiring, onboarding, 1:1s, and performance development.
• Build clinical excellence through ongoing coaching, feedback, and development, and create a culture of accountability, collaboration, and continuous improvement.
• Cultivate Virtual Culture: Build team cohesion, combat isolation, and drive retention through structured virtual syncs, digital huddles, and regular remote touchpoints across your distributed team.
• Recruit, hire, and direct Respiratory staff as needed; arrange annual performance evaluations for each RT, set goals, and monitor progress against them.
• Serve as a key clinical voice within the care pod, collaborating cross-functionally to optimize the patient’s journey.
• Ensure communication with physicians regarding the clinical progress of Respiratory Care patients.
• Respond to patient inquiries as needed and resolve complaints in a timely manner.
• Coordinate delivery of clinical services and/or equipment to patients, including RT equipment delivery, set-up, and pick-up from patients’ homes.

Operations

•    Territory Management: Optimize clinical scheduling, routing, and caseload distribution to maximize patient contact hours and minimize travel time.
• Manage day-to-day RT productivity, clinical supervision, and patient escalations across your market.
• Oversee response to emergency calls as needed and maintain after-hour on-call coverage.
• Manage productivity and financial (P&L) outcomes for the market, and monitor operational expenses against the Company budget.
• Review and approve payroll for department staff, and delegate authority as needed to keep the department running smoothly and on time.

Quality & Compliance

• •    Own clinical quality and outcomes for your market — training, onboarding, chart audits, and KPI performance.
• Champion process improvement: lead pilots, test new technology, and help refine SOPs and KPIs.
• Get involved early on accreditation efforts, technology implementations, and other continuous-improvement initiatives.
• Generate and analyze KPI reports for review with the Chief Clinical Officer.
• Balance patient-first decision-making with sound compliance and financial judgment.
• Ensure the accuracy of patient/client documentation, and oversee record-keeping so information stays accurate and complete — including changes in patient profiles, CMNs, claim files, scheduled deliveries, and contact information.
• Manage the flow of up-to-date information between Clinical and other parts of the Company, such as billing, accounts receivable, accounts payable, customer service, and warehouse.
• Develop, review, and suggest changes to department policies and procedures as needed.
• Ensure ongoing compliance with all laws and regulations, that the department meets or exceeds accreditation standards, and that best practices are implemented across all departmental activities.
• Report any misconduct, suspicious, or unethical activity to the Compliance Officer.
• Participate in surveys conducted by authorized inspection agencies, the Company’s Performance Improvement program, and Company committees as requested.
• Pursue continuing education programs appropriate to job responsibilities.

Growth & Partnership

• Serve as an exceptional partner to the Patient Navigation and Intake teams, ensuring seamless handoffs and a world-class patient experience end to end.
• Partner closely with Sales — understanding local market and referral dynamics, and driving growth through clinical excellence, responsiveness, and trust.
• Communicate progress and status clearly and with urgency, both internally and externally.
• Serve as an ambassador of the Respire brand in every interaction with patients, RTs, and referral sources.