Housekeeping Executive
Accor · Bengaluru
Company Description
Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
- Features an all-day dining restaurant, cafe & alfresco, a fitness
- centre, spa, swimming pool, an entertainment zone, library
- lounge, art gallery and business centre
Job Description
Prime Function:
- Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
- Ensures cleanliness and hygiene standards in all areas of the hotel
- Ensures adherence to company and hotel policies by all departmental employees
- Plans the organization of work within the department, including assignments, time schedules and vacations
- Ensures all relevant documentation and records
are updated and complete - Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Conduct on-going training and coach all the employees and ensure to maintain records.
- Conduct briefing for Housekeeping Attendants.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
- Ensures adherence to company and hotel policies by all departmental employees
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
Administration:
- Daily closing stock of mini bar store
- Prepare store requisitions and draw items for general store
- To update pending maintenance list
- To monitor the performance of desk
- Responsible for the operation of department in the absence of the EHK / AEHK.
- Maintain the housekeeping store and stock record by constant updating of receipts and issues
- To ensure items are ordered before they reach the defined reorder level.
- Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipments and capital equipments
Linen and uniform room:
- Routine check on the condition of the linen and uniform and the quality of processing
- Assign job to tailor
- Inventory control of linen and uniform by conducting month end inventory
- Quality audit – replacing worn out items with new ones from store, and regular discards
- Issue of uniforms for new staff
- Strictly adhere to exchange procedure and loan procedures
- Submit required reports to EHK
- Ensure laundry, linen and uniform room are pest free
- Ensures all maintenance are reported on time to engineering department and timely action is taken
Guest floors:
- Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
- Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them
- Plan for PMP schedule
- Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms
- To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme
- Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction
- Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
- Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
- Reporting defects in all areas and regular follow up with engineering department on pending maintenance
- Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
- Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting
- Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
Public area:
- Detailed checking of public area
- Follow thorough cleaning schedule strictly
- Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
- Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff
- Plan for PMP schedule
- To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with EHK
Staff training:
- Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
- Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality
- Ensures career development and succession planning for subordinates
- Review the performance of direct subordinates and determine their development needs by using the appraisal system
- Counsel subordinates in work related matters
- Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates
- Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements.
Qualifications
Diploma/Degree in Hotel Management or Hospitality Management.
Additional Information
- 2–4 years of experience in the Housekeeping Department, preferably in a hotel.
- Ability to supervise and guide Room Attendants, Public Area Attendants, and other team members.