Patient Access Officer
AUBMC · Lebanon
JOB SUMMARY
Coordinate patient admissions, including registration, financial counseling, and verification of financial clearances. Resolve problematic issues and maintain close communication with the Patient Access Manager for critical matters. Support the mission and vision of AUBMC and that of the Department.
ESSENTIAL FUNCTIONS / TASK GROUPS
- Greet, receive, and create a positive experience for every patient/family by demonstrating a professional, caring, empathetic and friendly approach following the service excellence standards and guidelines.
- Coordinate the admission process, from patient arrival to room assignment, ensuring timely completion of all necessary requirements.
- Coordinate patient admission with physicians, nursing staff, and other hospital personnel. Direct exceptional cases to the Patient Access Manager for resolution.
- Verify third-party payer coverage eligibility and secure financial coverage for admission, surgical/medical procedures, or medication in accordance with patient care standards. Coordinate with the Billing Department to determine payment arrangements for self-paying patients, co-payments, or uncovered procedures, ensuring compliance with financial requirements.
- Ensure all rendered services are properly recorded and that corresponding payments are accurately processed and documented through cashiering procedures.
- Conduct interviews with patients or their representatives to collect and verify personal identification details. Simultaneously, clarify the purpose and content of necessary documents, obtain signatures from patients or their legal representatives, and ensure comprehension through clear communication, tailored to diverse cultural and educational backgrounds.
- Follow up on third-party coverage prior to admission and ensure that all related feedback is properly documented.
- Perform other related duties as assigned by direct supervisor.
COMPETENCIES
Communication Skills, Client Focus, Initiative, Problem Solving, Team Skills, Information & Records Administration, Financial Management, Professionalism, Computer Skills.
Education: Bachelor's Degree in Business Administration or related field.
Experience: 0-2 years of experience in a health care setting.
Languages: Arabic and English (IET score >/= 500). Preferred Languages: French is an asset.
Computer Skills: Familiarity with commonly used Microsoft applications such as word processing, spreadsheet, PowerPoint and database software packages.
REPORTING CHANNEL / SUPERVISORY CHANNEL
Reporting Channel:
1st Level: Patient Access Manager
2nd Level: Revenue Cycle Management Director
Supervisory Channel:
None
JOB CHARACTERISTICS
Physical Effort: Little or no Physical Effort.
Work Schedule: Regular weekdays including Saturdays, Sundays &/or On-Call.
Working Conditions: Normal
The Admitting Office has an opening for the position of Patient Access Officer in grade 10. Since this provides an opportunity for PROMOTION from within, kindly circulate this information and/or post it in your area of jurisdiction so that those interested and having the minimum qualifications may apply.