Customer Service Specialist (Polish & Spanish)
Alpega · Barcelona
WHO ARE WE
Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight - every day, at the speed the industry demands.
We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected.
In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics — alongside the companies setting the pace for the industry.
Find out more about us: About us | Alpega
We are looking for a Customer Service Specialist (Polish & Spanish Speaker). This role will be part of the operations organization in Alpega. Join an international SaaS company where your Polish, English, and Spanish language skills will make a real impact. As our new Customer Service Representative within the Freight Exchange (FX) business, you will help shape the future of the transport industry while playing a key role in delivering outstanding customer support and contributing to our continued success.
ABOUT THE ROLE
Customer Assistance
- Respond to customer inquiries via phone and email.
- Provide guidance on how to use the platform and its features.
- Answer questions related to processes, workflows, and documentation.
Issue Resolution
- Troubleshoot product issues and technical problems.
- Identify root causes and escalate bugs or complex issues when necessary.
- Follow up with customers to ensure issues are resolved.
Operational Support
- Assist customers with operational questions related to their daily use of the platform.
- Help maintain smooth customer operations by resolving platform-related obstacles.
WHAT WE LOOK FOR IN YOU
- Previous experience working in customer service is ideal but not mandatory.
- Fluent in Polish (C2 Level), spoken and written, is required.
- Fluent in Spanish & English
- Willingness to learn and grow
- Curious and can-do attitude
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships across functions and collaborate to achieve shared goals.
- High accuracy and attention to detail standards
WHAT WE OFFER YOU
- Permanent contract
- Work model: hybrid with 3 days in the office
- Grow and learning opportunities in an international environment.
- The possibility to work in a team, but also to work independently.
- An excellent career opportunity at a leading player in transportation management software.
Learn more about Life at Alpega
OUR COMMITMENT
Alpega hires people from diverse backgrounds, beliefs, and identities. What matters is the work, and that the people doing it have what they need to do it well.
If you need adjustments at any stage of the application or interview process, contact the Talent Acquisition specialist for this role, and we'll arrange it.