IT HelpDesk Tier 2 - NJ
CubX · Lakewood · $55,000–$75,000 (stated in the posting)
CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.
As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.
Key responsibilities include:
- Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
- Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
- Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
- Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
- Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
- Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
- Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
- Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
- Proactively identify and remediate potential issues while building and maintaining positive client relationships
Requirements
Required Qualifications:
- 2+ years of IT/help desk experience in a professional environment
- Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
- Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
- Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
- Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
- Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
- Experience using at least one ITSM/ticketing tool
- Strong communication skills for providing technical updates directly to clients in a support context
- Authorized to work in the United States
- Able to travel to client sites approximately 15% of the time
- Available for after-hours/on-call support on a rotating schedule
Preferred Qualifications:
- Bachelor’s degree in Computer Science or an IT-related field
- Experience using Windows Autopilot for device provisioning and deployment
- Experience configuring email authentication/security records (SPF, DKIM, DMARC)
- Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
- PowerShell scripting experience
- Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101
Benefits
- Competitive salary of $55,000–$75,000 USD
- Paid time off and company holidays
- Health, dental, and vision insurance options
- 401(k) retirement plan with company match
- On-site gym for employee wellness
- Modern, collaborative office environment
- Ongoing training and professional development
- Opportunity to work with cutting-edge technology
- Team events and employee appreciation initiatives
- Strong company culture focused on innovation and teamwork