Education Consultant, Future Students

Heriot-Watt University · Malaysia

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Job Description

The Marketing, Recruitment, Admissions and Communications (MRAC) Department is seeking an Education Consultant to join the Future Students team for Malaysia domestic student recruitment. As the first point of contact for prospective students and their parents, the Education Consultant plays a pivotal role in shaping positive student experiences and driving enrolment success. This role also actively engages and supports secondary/high school counsellors and partner education agents in Malaysia (both West and East Malaysia).

Key Duties and Responsibilities

a. Engage and support prospective students and their parents, schools and partner education agents by attending a range of student and engagement recruitment activities, including school education fairs, agent education exhibitions, stakeholder recruitment events and on campus activities.

b. Strong understanding of market (current and future trend), collate market intelligence and be able to make constructive feedback and recommendation new business opportunities. Contribute and execute Malaysia domestic student recruitment strategies according to guidance and support by Line Manager.

c. Provide counselling to prospective students and their parents with the accurate information including courses, tuition fees, scholarships and accommodation etc that offered by Heriot-Watt University Malaysia.

d. Support the prospective students, parents and partner education agents by answering their enquiries professionally in a timely manner.

e. Collect and manage leads by making the necessary follow ups and conversion (Leads to Application, Application to Offer, Offer to Acceptance and Enrolments) by using CRM effectively.

f. Update leads/application data into the database within the standard timeframe.

g. Plan, coordinate and organise school outreach activities, workshops and on campus activities (physical and virtual) following the guideline and the support from Line Manager.

h. Build and strengthen professional working relationships with internal stakeholders (the University academic schools) and external stakeholders (secondary/high school counsellors and partner education agents).

i. To achieve student enrolment target through Leads to Application, Application to Offer, Offer to Acceptance and Enrolments.

j. To work and travel on selected weekends and public holidays within Malaysia (West and East Malaysia). Occasionally, to work outside of standard working hours during weekdays.

k. To work on ad-hoc task when it is required to support the Future Student team.

All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate. 

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.  

Person Specification

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Education & Qualifications

Essential

• Bachelor degree in Communication, Psychology, Business, Marketing or relevant professional qualifications

Experience

Essential

• Minimum 3-5 years working experience in sales or recruitment in Education industry

Desirable

• Strong written and spoken communication skills in English and Bahasa Malaysia; additional languages such as Mandarin are an advantage.

Competencies, Skills & Knowledge

Essential

• People oriented with strong interpersonal skills - interested in networking and relationship building

• Good written and verbal communication skills

• Proactive with integrity and creative at work

• Strong work ethics and highly self-motivated with a focus on achieving results

• Experience in domestic student recruitment

• Knowledge of schools and education agent engagement

• Good in CRM and a suite of Microsoft Office applications

• Team player and work well with people from diverse background

Desirable

• Understand the University’s Recruitment cycle.

• Experience working in Malaysia or Foreign institution or education agency

Special Factors (if applicable)

Essential

• The role required to work and travel on selected weekends/public holidays and outside of standard working hours during weekdays.

• To work on campus in Putrajaya

   

Essential Criteria – these are attributes without which a candidate would not be able to undertake the full remit of the role. Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short-listing stage.

Desirable Criteria – these are attributes which would be useful for the candidate to hold. When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.

Other Relevant Information
We aim to hold interviews at the Malaysia Campus in Putrajaya on the week of 3 November 2026.

For more information about Malaysia Campus, please visit http://www.hw.edu.my

For information about Purpose-Driven Education, please see our website: https://www.hw.ac.uk/malaysia/about/purpose-driven-education.htm

Application Process
Applications should be submitted to Careers system.

Applications must be submitted by 1 November 2026. If you are not contacted by the selection committee by 6 November 2026 then please assume that on this occasion your application has been unsuccessful.

The University is committed to equality of opportunity.

We may close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application promptly.

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