Strategic Analytics Coordinator
Langara College · Main Campus · $38.86–$56.99/hr (stated in the posting)
Interested in a career at Langara College?
Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
Current employee? Apply through Careers in your Workday account.
Job Title:
Employee Group:
Employee Type:
Temporary (Fixed Term)
Start Date:
End Date (if applicable):
Job Summary:
Job Description:
Duties & Responsibilities
- Works in partnership with Strategic Analytic Consultants (SAC)’s to analyze current processes, future requirements and the gaps that exist between current information system capabilities and future requirements.
- Supports a range of projects that involve objective and comprehensive business analytics, data analysis, research, business process reviews/re-engineering and management reporting and for providing recommendations.
- Supports SAC’s in enhancing and optimizing Workday configurations in improving processes and enabling them through use of the Workday platform and automation.
- Documents business processes, business scenarios, detailed business requirements.
- Develops testing strategies, including writing and coordination of test script execution within Workday.
- Supports business process development, setup modifications, integrations, security, and overall maintenance of Workday.
- Creates and maintains simple system configuration and troubleshooting of business processes.
- Assist with bi-annual releases, including analysis of impacts of new functionality, testing, integrations and cross-functional up and downstream analysis.
- Prepares in depth business and analytical reports.
- Synthesizes and consolidates complex information into succinct and meaningful written and verbal management reporting, leveraging productivity tools such as Word, Excel, and PowerPoint.
- Works cross-functionally to develop management productivity tools such as dashboards, apps, reports etc. in order to improve operational performance.
- Triages, assesses, prioritizes, and resolves Workday end-user tickets and provides Tier 1 ITSM coverage on as needed basis.
- Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.
- Solicits feedback from manager and SAC’s and respective stakeholders, fostering an agile, innovative, and collaborative environment.
Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement. - Analyzes, troubleshoots, and diagnoses root causes and applies appropriate solutions to restore end-user issues.
- Develops Tier 0/1 content materials to enhance knowledge base and keep information accurate and current; prepares and maintains service centre documentation is accordance with prescribed standards.
- Performs other related duties as assigned.
Qualifications Required
Education & Experience
- Degree in Business, Computer Science, Information Systems, Business, or related discipline.
- Minimum of 4 years’ experience in a similar role includes system support, analysis, and ERP implementation.
- An equivalent combination of education and experience may be considered.
- Superior analytical, problem-solving and system analysis skills.
- Proficient in Microsoft Office suite with intermediate knowledge of Excel.
- Experience working in customer service environments.
- Experience with an ITSM and JIRA system is an asset.
- Experience working with integrated corporate HRIS such as Workday or similar cloud-based ERP preferred.
Skills & Abilities
- Strong attention to detail.
- Strong verbal and written English communication skills. Strong analytical mind; demonstrated critical thinking and analytic skills with strong problem solving and troubleshooting skills.
- Excellent collaborator and a team player.
- Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects.
- Ability to communicate with stakeholders of varying technical ability and subject matter expertise.
- Ability to accurately collect information in order to understand and assess the clients’ needs and situation.
- Ability to prioritize workload and provide timely follow-up and resolution.
- Ability to effectively manage multiple tasks and priorities while working under pressure to meet critical, time sensitive deadlines.
- Ability to work independently and in a team environment.
Additional Info:
Why Join Langara?
At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.
** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **
We offer the following benefits:
Extensive medical, dental, and vision coverage
Hybrid-work program for eligible positions
Generous vacation package plus paid time off during college winter closure (1 week in December)
Employer paid defined benefit pension plan
Potential eligibility for educational, training, and developmental programs
Access to on-site daycare subject to availability
Tuition waivers for courses at Langara College, subject to space availability
Course/program tuition reimbursements
Wellness classes and campus engagement events
Salary Range:
Pay Grade:
Compensation beyond the mid-point requires approval by the Public Sector Employers’ Council Secretariat (PSEC).
Scheduled Weekly Hours:
Hours may vary according to the needs of the department.
Closing Date:
People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.
We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.
Langara is committed to enhancing our diverse workforce.