Clinical Operations Specialist - Licensed Therapist
Marvin Behavioral Health · Oakland · $83,000–$100,000 (stated in the posting)
Clinical Operations Specialist – Licensed Therapist
Employment Type: Full-time, Salaried
Reports To: Clinical Director
Location: Remote/Hybrid
Compensation: $83,000–$100,000 per year (commensurate with experience)
Equity: Offered
Benefits: 401(k), full health, dental, and vision insurance, generous unlimited PTO package
Role Type: Licensed Clinician
Caseload: No Caseload Requirement
Role Summary
The Clinical Operations Specialist is a licensed therapist who provides critical support to clinical operations, leveraging their expertise to address issues involving patients, providers, documentation, quality, and care delivery. This role acts as a bridge between clinicians and the organization’s operational, product, quality, credentialing, and care-coordination teams. Other duties may be assigned as needed.
Qualifications
Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)
Minimum of 4 years post-licensure clinical experience
Experience with Electronic Health Record (EHR) systems required
No specific EHR or scheduling platform experience necessary; training will be provided
Comfortable working in a hybrid clinical/operational role (not traditional caseload-based)
Strong cross-functional communication skills to collaborate with Product, Quality, Credentialing, and Operations teams
Self-motivated and able to work independently in a remote/hybrid environment
Responsibilities
1. Member and Clinical Support
Serve as a clinical resource for member issues requiring clinical judgment
Support pre-intake clinical review and outreach as needed
Review and follow up on member feedback requiring clinical attention
Manage rematch escalations and assist with enrollment-related clinical questions
Collaborate with the User-Success team to address member needs
Handle clinical escalations beyond the scope of non-licensed operations staff
Conduct consultation hours as needed
Participate in clinical interviews during periods of active hiring
2. Clinical Quality and Documentation
Address documentation issues requiring clinical interpretation or provider-to-provider communication
Support clinical review of incomplete or missing diagnoses
Participate in clinical quality initiatives and audits
Support and educate providers on clinical documentation standards
Participate in payer and similar clinically-oriented audits
Collaborate on quality-improvement initiatives
Review caseload and documentation integrity
3. Therapist Data and Clinical Metrics
Work with Product and Clinical Leadership on workforce and quality metrics
Use internal reporting and quality-monitoring tools
Interpret metrics for full-time/part-time providers
Identify trends in clinical quality and areas needing follow-up
Partner with technical teams as reporting and automation tools evolve
4. Clinical Meetings and Cross-Functional Representation
Represent Clinical Operations in cross-functional meetings (Clinical x Product, User-Success x Clinical, team meetings, Credentialing/Quality Committees, organizational meetings)
Serve as a clinical liaison to other departments requiring clinical expertise
5. Medication Management Operations
Assist with manual rescheduling of medication-management follow-ups when necessary
Address exceptions to automated medication-management workflows
Support resolution of escalated prior-authorization issues
Handle documentation requests (e.g., FMLA, short-term disability) needing clinical review
Draft physician-facing documentation for review and signature
Coordinate member communication about documentation appointments
Support related scheduling changes
6. Clinical Process Improvement and Special Projects
Identify and propose improvements to clinical workflows
Collaborate with Product and Engineering for clinical input
Translate clinician and patient needs into operational or product requirements
Participate in clinical process redesigns and special projects needing clinical expertise
Help develop scalable clinical workflows as the organization grows
7. Other Clinical Duties as Required
Marvin Behavioral Health is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and identities to apply.