Training Manager
Richemont · New Delhi
Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.
KEY RESPONSIBILITIES
Analyze:
- Local retail & wholesale teams’ skill set levels
- Training efforts and KPI’s ongoing to assess impact of training/coaching
- Competitors’ client experience and service
- Competitors’ product offer
- Training trends and needs in the markets
Strategize:
- Concrete a pragmatic training action plan (based on your analysis), linked to business objectives – Sales and Service related
- Optimal use of your training budget
Develop:
- Alignment with internal and external partners, to create win-win partnerships
- Adapted training modules to local needs and strategy
- Product and brand training
- Customer service training
- Coaching plans
- Tools to help monitor & boost training results after training and in boutique
- Best practices
Deploy:
- Modules directly and indirectly to target audiences, consistent with Montblanc
- Special trainings that support marketing activities (including Train the Trainer)
- Coaching in line with the Sales/BTQ Managers strategy and team development
Monitoring Results:
- Monitoring training results (quantitative and qualitative, short term & long-term)
- Ensuring Return on Investment on all training
- Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
- Coaching in the moment
- Sharing and developing best practices
Collaboration & Relationships:
- Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training Team
Target Achievement:
- Achievement of Wholesale business objectives
- Achievement of Retail sales targets and business objectives
- Achievement of client surveys & Mystery Shopping targets
PROFILE
- At least 5 years’ experience in a luxury retail environment – with a boutique and/or learning and development experience
- Experienced in coaching and people development
- Experienced in training other trainers
- Commercial mindset and client experience focused
- Understanding of clientelling and relationship building
- Fluent English and local languages would be a plus.
- Strong communication, interpersonal skills and team work
- At ease with Excel and PowerPoint
- Comfortable with number analysis and reporting
- Experienced with retail KPI’s and analysis with proven results through training
- Strategic mindset
- Strong planning and time management skills
- Agile, flexible and adaptable
- Experience in the Leather & Watch market will be a benefit