Financial Patient Program Lead

MSD Animal Health · Jakarta

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Job Description

BRIEF DESCRIPTION OF POSITION

The Financial Patient Program (FPP) Lead is responsible for the compliant planning, implementation, operational oversight and continuous improvement of approved patient financial assistance programs in Indonesia, including KIRAN. The role ensures that eligible patients receive approved program benefits through reliable, well-controlled operations, in accordance with applicable laws, company policies, approved program design and patient privacy requirements. The role leads the FPP Associate Specialist and the Indonesia FPP Field Team, and coordinates internal teams, healthcare stakeholders and external service providers.

ROLES & RESPONSIBILITIES

Item Details

1. Program Ownership, Governance and Compliance

• Own the planning, implementation and ongoing oversight of approved Financial Patient Programs in Indonesia.

• Coordinate required internal reviews and approvals, maintain complete program documentation, and ensure material changes are reviewed and approved before implementation.

• Ensure programs comply with applicable laws, patient privacy and safety requirements, company policies, and approved program terms, with clear decision rights and escalation pathways.

• Establish and maintain a compliance assurance framework, including monitoring activities, control verification, trend analysis, issue tracking, remediation follow-up, and effectiveness assessment of key operational controls.

• Prepare and present program performance updates, risk assessments, compliance observations, remediation status, and operational insights to relevant governance forums and leadership teams.

2. End-to-End Program Design and Delivery

• Translate approved program designs into practical end-to-end processes covering healthcare professional and patient enrolment, eligibility checks, rebate fulfilment, treatment confirmation, discontinuation, re-enrolment, reconciliation and reporting.

• Maintain process maps, operating procedures, roles and responsibilities, control points, data requirements and record-retention expectations.

• Lead program launch readiness, communications and training so that internal teams and external partners are prepared to execute consistently.

3. External Service Provider and Operational Management

• Serve as the primary company contact for the external FPP service provider and oversee day-to-day delivery against contracts, statements of work, service levels and agreed controls.

• Establish regular governance meetings, monitor performance, validate operational reports, resolve issues and ensure timely escalation of exceptions.

• Oversee controls for enrolment, consent, proof of purchase, rebate approval and delivery, treatment confirmation, and the handling of unused, returned, damaged or reallocated product.

• Oversee third-party risk management activities, including performance reviews, audit observations, corrective actions, and compliance with contractual and governance requirements.

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4. Financial Controls, Reconciliation, Data and Risk Management

• Partner with Finance, Legal, Compliance, Supply Chain and external providers to ensure approved patient benefits reach eligible patients and that financial and operational risks are appropriately managed.

• Ensure regular end-to-end reconciliation of rebates and discounted vials, including delivery, receipt, patient use, treatment confirmation, returns, destruction and reallocation, with discrepancies investigated and corrective actions documented.

• Oversee program data, key performance indicators, inventory monitoring and diversion-risk analysis; provide clear updates on performance, risks, mitigations, vendor delivery and audit actions to relevant governance bodies.

5. Issue Resolution, Stakeholder Partnership and Continuous Improvement

• Lead cross-functional resolution of program issues through root-cause analysis, solution design, impact assessment, stakeholder alignment, controlled change and follow-through.

• Build effective partnerships with Commercial, Medical, Market Access, Finance, Legal, Compliance, Pharmacovigilance, Privacy, Supply Chain, Procurement, IT/Data, regional teams and other relevant functions.

• Maintain professional, compliant relationships with hospitals, pharmacies, healthcare professionals, distributors and other external partners, and translate operational insights into sustainable program improvements.

6. People and FPP Field Team Leadership

• Lead, coach and develop the FPP Associate Specialist and the FPP Field Team, setting clear priorities, performance expectations, development plans and backup arrangements.

• Lead the field engagement plan for approved KIRAN programs, ensuring factual and non-promotional communication with healthcare organizations and healthcare professionals.

• Oversee field support for onboarding and program implementation, remediation of documentation and process gaps, treatment confirmations and other approved corrective actions.

• Coordinate with FPP vendor and support appropriate discussions with healthcare organizations and healthcare professionals on program implementation, operational processes and issue resolution.

• Create an inclusive, high-accountability culture that encourages collaboration, sound judgement, speaking up, continuous learning and patient focus.

Required Skills:

Preferred Skills:

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