Macy's 2027 Summer Internship – Consumer Insights: Customer Experience

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Consumer Insights: Customer Experience Intern will support efforts to better understand the Macy's customer journey and identify opportunities to enhance the digital and omnichannel experience. This role will leverage customer feedback, survey data, and market research to uncover insights that inform business decisions and improve customer satisfaction.

Macy’s summer internship program provides interns with a hands-on and in-depth understanding of a core business function in retail. Interns have opportunities to directly impact the business as a key part of a team and by sharing new ideas. Macy’s interns experience everything our culture has to offer through exposure to senior leaders and networking opportunities. This 8-week internship program will be held in Macy’s New York, New York Corporate offices.

What You Will Do

• Analyze customer feedback and survey data, including NPS and satisfaction metrics, to identify customer pain points, trends, and opportunities.

• Support the development of customer experience insights reports and presentations for Digital Product, Site Merchandising, and other cross-functional partners.

• Conduct deep dives into key customer journeys, including product discovery, checkout, and post-purchase experiences, to uncover areas for improvement.

• Perform competitive benchmarking and external research to identify best practices and emerging digital customer experience trends.

• Assist in translating customer insights into actionable recommendations for business partners.

• Support ad hoc customer experience projects and analyses as needed.

Skills You Will Need

Analytical & Problem-Solving Skills – Ability to interpret data, conduct analyses, and generate actionable insights to support business decisions.

Project Management & Organization – Capable of managing multiple tasks and projects simultaneously, prioritizing work, and meeting deadlines in a fast-paced environment.

Digital & Technical Proficiency – Familiarity with digital tools and platforms, including Adobe, Power BI, and marketing/CRM systems; ability to quickly learn new technologies.

Communication & Collaboration – Strong written and verbal communication skills; able to work effectively with cross-functional teams, senior leaders, and external partners.