CrunchTime Specialist

The Cheesecake Factory · Phoenix

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CrunchTime Specialist

PHOENIX, ARIZONA

The CrunchTime Specialist is responsible for maintaining the accuracy and integrity of CrunchTime data across all locations. This role supports restaurant operations, inventory control, and financial reporting by processing system data, troubleshooting issues, and coordinating menu and system changes with cross-functional teams. This is the perfect role for someone who has proficiancy with CrunchTime, and/or an accounting, IT, or supply chain education background.

Job Description:

• Perform ongoing CrunchTime data maintenance, including:
  • Adding and maintaining products and recipes
  • Entering and updating vendor information
  • Managing vendor order guides
  • Setting up and maintaining new restaurant locations
• Monitor, investigate, and resolve daily error remediation files to ensure data accuracy.
• Develop, maintain, and update standardized CrunchTime training materials in alignment with new system features and evolving SOPs.
• Partner with restaurant managers to troubleshoot data issues and provide system guidance.
• Serve as the primary point of contact with the CrunchTime support team, communicating system issues, enhancement requests, and training needs.
• Prepare and distribute reports supporting Food, Beverage, and Inventory Control initiatives.
• Collaborate with restaurant management to analyze and resolve cost and revenue variances.
• Coordinate menu changes, additions, and deletions with IT and Operations to ensure timely and accurate database updates for new menus, policies, and rollouts.

Requirements:

• Two years of experience in a hospitality environment
• Understanding of basic accounting principles
• Proficiency in Microsoft Office Suite;  Advanced Excel and Visio preferred
• Excellent written and verbal communication, presentation, and facilitation skills.
• Strong time management, organizational, and prioritization abilities.
• Ability to independently identify, analyze, and resolve routine system and data issues.
• Proven ability to collaborate cross-functionally to resolve problems and improve processes.
• Adaptable, with a demonstrated commitment to continuous learning and process improvement.
• Ability to model, teach, and reinforce FRC’s Mission, Values, and Culture.

About Us: 

Our story begins with Sam Fox, a man passionate about hospitality and endlessly inspired by food and design. He opened his first concept, Wildflower American Cuisine, in Tucson in 1998, and today has introduced dozens of ever-evolving Fox Restaurant Concepts brands. Now, 27 years later, we have 13 unique concepts with over 100 locations across the U.S., including fan favorites like Culinary Dropout, The Henry, Blanco Cocina + Cantina, and more. The Fox Restaurant team is a community of creative thinkers who help bring Sam’s concepts to life. We believe the best stories are shared over food, we challenge ourselves to find ways to make our best ideas even better daily, and we keep our people and guests at the heart of all we do. We see every brand as a way for us to connect with and serve those who matter most—our people and our guests.  

Fox Restaurant Concepts, an entity of the Cheesecake Factory, is an Equal Opportunity & E-Verify Employer.

Proof of eligibility to work in the United States is required.

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