Deal Desk Manager
Thomson Reuters · Mexico City
Job Description
The Deal Desk Manager leads a team of commercial experts who serve as strategic partners to Thomson Reuters’ go-to-market organization. The Deal Desk team enables complex, high-value deals that align customer needs with Thomson Reuters’ strategy, commercial policies, and profitability objectives. By providing deal guidance, governance, and operational expertise, the Deal Desk team allows Sales to focus on selling while improving efficiency and execution across the sales cycle.
The Deal Desk Manager partners closely with business segment leaders, Product, Finance, Legal, Sales Operations, Pricing, Commercial Policy, and other cross-functional teams to execute go-to-market strategies. This role also identifies and leads initiatives that simplify processes, strengthen governance, improve systems, and accelerate deal flow.
Key Responsibilities
- Lead and develop the Deal Desk team to enable timely, compliant, and effective deal execution
- Structure complex and strategic deals to deliver a strong customer experience while protecting Thomson Reuters’ commercial and financial objectives.
- Advise Sales and business segment leaders on complex commercial challenges, negotiation strategies, and deal execution.
- Translate go-to-market strategies into effective Deal Desk processes, operating mechanisms, and controls.
- Coach Sales and business segment leaders on commercial policies, processes, and best practices to improve performance and expand selling capacity.
- Partner with cross-functional teams to prioritize and deliver initiatives that improve the quality, speed, and profitability of deals.
- Ensure compliance with Rules of Engagement and Commercial Policy through clear governance, process standardization, and automated solutions.
- Provide actionable insights to Pricing, Commercial Policy, Legal, and other stakeholders to improve commercial practices, contracting, and policy.
- Identify, scope, and implement process and system enhancements that increase operational efficiency across the sales cycle.
- Lead change-management efforts that improve stakeholder alignment, adoption, and sales-cycle effectiveness.
- Mentor team members through onboarding, training, coaching, and collaborative problem-solving.
- Apply end-to-end Order-to-Cash expertise to accelerate issue resolution and strengthen cross-functional execution.
- Establish an issue-resolution framework across front- and back-office teams that addresses root causes, closes knowledge gaps, and sets clear stakeholder expectations.
- Promote data-driven decision-making and deliver reporting tools that strengthen visibility, accountability, and performance.
- Engage directly with business segment leaders and customers, when needed, to resolve issues and optimize deal flow.
- Operate effectively in a dynamic, complex, and highly matrixed environment.
Required Qualifications
- Advanced English proficiency both written and oral. Candidates will be tested before setting up an interview.
- Bachelor’s degree or equivalent experience.
- Six or more years of professional experience in Deal Desk, client-facing, commercial, or sales-support roles.
- Experience managing and developing teams in a complex business environment.
- Demonstrated knowledge of the sales cycle, customer contracting, and complex deal execution.
- Strong business acumen, communication, influencing, problem-solving, organizational, and time-management skills.
- Proven ability to manage high-volume processes and systems with accuracy, consistency, and integrity.
- Ability to work effectively across functions, organizational levels, regions, and cultures.
- Proficiency with Microsoft Office and Google Workspace applications.
Preferred Qualifications
- Master of Business Administration.
- Experience with SaaS and content-based products, commercial models, contracting, and sales operations.
- Proven success leading complex, cross-functional projects and change initiatives.
- Ability to challenge existing practices constructively and implement sustainable improvements.
- Experience delivering against objectives and key results in a fast-paced, deadline-driven environment.
- Experience with Salesforce, order-capture platforms, SAP, or Oracle.
- Experience supporting sales, requests for proposal, and contracting with U.S. government agencies.
Location: MEXICO CITY
To apply please include an update version of your resume in ENGLISH
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What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com