Associate Online Consultant
Aon · Kraków
Associate Consultant
Aon sets up and manages online benefits systems for our clients. In the role of Associate Consultant, you will support this process by being the key point of contact between our clients, consulting team, projects teams, operational teams and other key partners. This role purpose is to successfully handle all client requirements and support growth.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Associate Consultant is responsible for applying the Requirements Roadmap from acceptance of the handover of North Star to the delivery team handover. Use client’s documentation, the Events Matrix and Benefit Information process to ensure that requirements are produced with the highest levels of quality and consistency. Working closely with other teams (Engagement, Health, Risk and DC consultant) you will ensure all their respective requirements inputs are delivered. Building on your experience in service delivery, this role will challenge you to develop effective working relationships with key partners.
- Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate
- Using Easy Projects as primary communication method with the project manager to provide updates and to manage progress effectively and on time
- Building strong relationships with client teams, client representatives and third-party providers
- Walking through requirements with system delivery team
- Converting, updating, and maintaining client requirements according to needs of a project
- Providing input to testing in line with the current Test Strategy
- Briefing the Employee Contact Centre on any changes in requirements using the most appropriate medium for the change
- Ensuring tasks within projects are well handled and that any issues/risks are identified and resolved
- Managing requirements from change outside of implementation (using the Services & Fee Schedule) and renewal, including change releases for Platinum clients and change requests for other clients
How this opportunity is different
This role is perfect for a person who values independent working, with team’s support there if required. We offer flexible working hours and an opportunity to work with highly experienced product consulting specialists.
Skills and experience that will lead to success
- Ability to work in a complex, deadline driven environment
- Excellent communication skills
- Strong in-person and presentation skills, as well as the ability to build effective relationships with clients and suppliers
- Proven experience of working with clients, understanding their needs and maintaining a strong relationships in order to provide excellent service
- Self-starter able to prioritize tasks under pressure and meet tight deadlines
- High level of accuracy, analytical skills and attention to detail
- English at C1 level is preferred (on the CEFR scale)
- Ability to think analytically, solve problems and find appropriate solutions
- Microsoft Office including: Word (to capture the technical design requirements), PowerPoint (presentations) and Excel (to capture requirements, any kind of data analysis)
- Benefit experience would be an asset (not necessarily online benefit)