Assistant Manager
EXL · Bengaluru
- Supervise day-to-day billing delivery and ensure SLA, quality and control adherence.
- Allocate work, review performance and provide coaching and feedback.
- Act as first escalation point for operational exceptions and stakeholder queries.
- Review billing requests for completeness, coding, tax and approval requirements.
- Resolve billing exceptions and coordinate with sales, operations, finance and customer teams.
- Maintain billing schedules, trackers, invoice distribution records and supporting audit trail.
- Perform invoice uploads to customer portals and monitor acceptance or rejection status.
- Complete billing reconciliations and support revenue and AR month-end close activities.
- Prepare billing accuracy, timeliness, unbilled and exception reports.
- Review SOPs, controls, reconciliations and management reports.
Identify root causes, corrective actions and improvement opportunities
• 3-5 years of relevant AR / billing experience. • Knowledge of customer billing, invoice controls and basic revenue and AR accounting. • Working knowledge of ERP billing modules and customer portals; SAP experience is advantageous. • Good Excel, validation, analytical and stakeholder communication skills. • Demonstrated people leadership, performance management and coaching capability. • Strong governance, problem-solving, risk management and customer orientation. • B.Com, M.Com, MBA Finance or equivalent finance qualification. • English communication proficiency; willingness to work business-aligned shifts.