Front Desk Agent
IHG · Jordan
Your Day-to-Day
- Welcome guests warmly and create a positive first impression.
- Recognize returning and loyalty guests and provide personalized service.
- Handle reservations, cancellations, upselling, and guest inquiries.
- Check guests in and out efficiently, including ID verification and key handling.
- Process cash and credit transactions accurately.
- Respond to guest requests, questions, concerns, and messages promptly.
- Provide information about hotel facilities, services, events, and local attractions.
- Resolve guest issues professionally and involve management when needed.
- Maintain safety, security, and brand standards at all times.
- Maintain a professional appearance and act as a positive brand ambassador.
- Work closely with other hotel departments to ensure a seamless guest experience.
- Support colleagues with additional duties when required.
What We Need From You
- Previous experience in Front Office or a guest-facing hotel role.
- Excellent communication and interpersonal skills.
- Guest-focused, friendly, and professional attitude.
- Good English communication skills; additional languages are a plus.
- Strong attention to detail and ability to multitask.
- Good problem-solving and teamwork skills.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and holidays.