Front Office Manager - Six Senses Milan (New Hotel Opening)
IHG · Italy
Duties and Responsibilities
As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
- Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
- Understand the hotel's policy on guaranteed reservations and no-shows.
- Process advance deposits on reservations.
- Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
- Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
- Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals.
- Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
- Instill a cost-focused philosophy through training and education.
- Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls.
Qualifications
To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
- Fluent in English and Italian; I understand that additional languages are preferred.
- Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required
The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment are implemented, reviewed and maintained to ensure the successful operation of the hotel.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As Front Office Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.