Customer Service Coordinator
Penske Logistics · Tempe · $28–$30/hr (stated in the posting)
Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Pay: $28-30/hr. or $58,240-$62,400/annually depending on experience
Schedule: Monday - Friday, 8 hour shift.
Major Responsibilities:
• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside work
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor
Why is Penske for you?
- We take pride in offering a competitive wage and great benefits.
- This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
- Penske offers several training and development opportunities, so you can grow your career!
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