Assistant Website Merchandiser - Pottery Barn Kids
Williams-Sonoma · San Francisco
About the Role
We are seeking an organized, detail-oriented, and collaborative Assistant Site Merchandiser to support online business initiatives and visual merchandising strategies for our Furniture & Textiles businesses in Pottery Barn Kids brand. This role supports the day-to-day execution required to increase online sales, improve conversion, and maintain an accurate, intuitive customer experience.
The Assistant Site Merchandiser is responsible for site promotion setup and maintenance, product ranking support, user testing, ad hoc visual merchandising updates, analytic support and seasonal launch file maintenance. This role partners with the Manager and Associate Site Merchandiser to ensure site experiences are accurate, timely, and aligned to business priorities.
This role has no direct reports and performs assigned functional tasks with guidance, review, and support from more senior site merchandising team members.
Key Responsibilities
Site Merchandising Support
- Support the execution of online business initiatives and visual merchandising strategies as directed by the Manager or Associate Site Merchandiser.
- Assist with new product launches, category updates, product ranking, ad hoc visual merchandising, and merchandising maintenance across the site.
- Support content, product, and asset accuracy to help deliver easy, inspiring product discovery for customers.
Promotions, UAT & Site Quality
- User-test faceted navigation, product data, links, category pages, search paths, promotional experiences, and site presentation for consistency and accuracy.
- Participate in weekly site testing to ensure correct product presentation, promotion accuracy, and product data integrity.
- Document issues, raise concerns, and follow through on fixes with the Manager, Associate Site Merchandiser, and cross-functional partners.
Data, Reporting & Optimization Support
- Partner with the Manager or Associate Site Merchandiser to understand key site metrics related to user behavior, product selling, customer profiles, search, shop path, and merchandising data.
- Support routine reporting, business recaps, and optimization tracking by gathering inputs, validating data, and maintaining clean execution files.
- Help identify basic site experience issues or opportunities through testing, customer path review, and performance observations.
- Learn and apply site merchandising systems, tools, and processes to resolve routine executional problems.
Cross-Functional Collaboration
- Build strong working relationships with Merchandising, Planning, Marketing, Creative, Operations, and other partners involved in site execution.
- Respond to business requests in a timely, accurate, and professional manner.
- Support meeting follow-ups, launch checklists, promotional validation, and executional coordination across assigned categories.
- Show initiative by raising issues, ideas, and concerns to more senior team members.
Qualifications
- 2-3 years of eCommerce experience required.
- BA/BS degree preferred.
- Advanced Excel skills required; working knowledge of PowerPoint preferred.
- Strong written and verbal communication skills required.
- Experience using web content management systems preferred.
- Experience with web reporting tools such as Adobe Analytics/SiteCatalyst helpful.
- Strong attention to detail with the ability to complete routine tasks accurately and on deadline.
- Interest in site merchandising, online visual merchandising, digital customer experience, and product discovery.
The Ideal Candidate
- Highly organized and detail-oriented, with pride in accurate execution.
- Collaborative and responsive, with the ability to build positive working relationships within and across functions.
- Curious about eCommerce, customer behavior, and how site presentation influences shopping experiences.
- Comfortable learning systems, tools, and processes and applying them to routine tasks.
- Proactive in raising questions, issues, and ideas to help improve execution and site quality.
- Able to manage multiple priorities while maintaining accuracy and follow-through.
Why Join Us
The Site Merchandising team owns the growth and evolution of the online business, combining merchandising expertise, seamless product discovery, data-backed UX decision-making, and AI-enabled technology to maximize digital business performance.
This is an opportunity to build foundational eCommerce and site merchandising experience while supporting highly visible digital categories. You will learn how product setup, site testing, promotions, visual merchandising, and data accuracy come together to create a strong customer experience online.
Our Culture & Values
We believe that taking care of our people is vital to our success, and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
- - A generous discount on all WSI brands
- - A 401(k) plan and other investment opportunities
- - Paid vacations, holidays, and time off to volunteer
- - Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- - Tax-free commuter benefits
- - A wellness program that supports your physical, financial and emotional health
Continued Learning
- - In-person and online learning opportunities through WSI University
- - Cross-brand and cross-function career opportunities
- - Resources for self-development
- - Advisor (Mentor) program
- - Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $29-$33/hr. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
| Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas. |
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