Department Supervisor
At Home · Carlisle
JOB SUMMARY
The Distribution Center Department Supervisor is responsible for providing communication, leadership, direction, and timely information to both the associates and management team. This position maintains a high level of safety, quality and department morale. Responsible for employee work assignments.
ESSENTIAL FUNCTIONS
Operational Leadership & Goal Achievement:
Coordinate with managers and cross-functional teams to consistently meet or exceed productivity goals. Ensure alignment with production targets and efficiency metrics across assigned shifts and operational areas.
Labor Planning & Resource Allocation:
Effectively plan, allocate, and adjust labor resources to maximize throughput, minimize downtime, and maintain a consistent and efficient operational flow.
Training, Coaching & Performance Management:
Provide ongoing training, daily coaching, and timely recognition to ensure team members meet or exceed performance expectations. Address underperformance constructively and promptly, partnering with HR when appropriate.
Safety Leadership:
Foster a strong culture of safety with full compliance to all safety protocols. Promptly resolve safety concerns and maintain a low incident rate
Attendance & Staffing Reliability:
Monitor and support high levels of attendance and punctuality. Address attendance issues early and effectively to ensure dependable shift coverage and workflow continuity.
Team Engagement & Retention:
Promote a positive, respectful, and collaborative work environment. Build strong team engagement to reduce turnover, enhance morale, and encourage ownership at every level.
Cross-Functional Communication:
Communicate clearly and consistently with team members, peers, and leadership to ensure strong alignment across shifts and departments. Drive transparency, accountability, and operational coordination.
Quality & Accuracy Oversight:
Uphold high standards of quality and accuracy across all processes, including inbound, outbound, and inventory handling. Continuously monitor performance and implement corrective actions where needed.
Problem Solving & Continuous Improvement:
Identify operational challenges proactively, escalate issues appropriately, and lead initiatives to improve safety, efficiency, quality, and team performance.
Shift Handoffs & Documentation:
Facilitate smooth shift transitions through clear, timely documentation, status updates, and alignment on shift goals, metrics, and priorities.
Other Duties as Assigned:
Take on additional responsibilities as needed to support evolving business needs and leadership initiatives.
QUALIFICATIONS
2+ years of experience in a warehouse, logistics, or distribution center environment
1+ year of leadership or supervisory experience preferred
Strong understanding of warehouse operations, safety standards, and labor management