Shipping Supervisor
Johnson Controls · Nuevo León
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Role Overview:
The Shipping Supervisor oversees the shipping department, manages staffing and schedules, and works closely with internal partners to maintain service standards. You will help drive shipping accuracy, customer satisfaction, inventory control, and compliance with transportation and safety requirements while supporting process improvements across the function.
What will you do?
- Oversee shipping operations to ensure work is completed efficiently and accurately.
- Manage daily schedules and supervise shipping staff.
- Coordinate with other departments to support service levels and shipment readiness.
- Train team members on shipping procedures, documentation, and service standards.
- Monitor shipping quality, delivery performance, and customer satisfaction.
- Manage inventory and shipping supplies to support daily operations.
- Ensure compliance with transportation regulations, safety standards, and company procedures.
- Develop and implement shipping improvements and process optimizations.
- Use Microsoft Office and shipping software to track activity and support reporting.
How will you do it?
- Own outcomes with accountability, safety, and integrity by making sure shipments are handled correctly and the team follows established standards.
- Stay close to the work and remove obstacles for your team by monitoring daily priorities, coordinating with other departments, and addressing issues quickly.
- Improve every day through candor and problem-solving by looking for practical ways to strengthen shipping flow, accuracy, and service performance.
- Win as one team by coaching, supporting, and communicating clearly with coworkers and internal partners.
- Keep work organized, measurable, and customer-focused so the team can respond well in a fast-paced environment.
What are we looking for?
- Bachelor’s degree in business, logistics, or a related field.
- 3+ years of experience in shipping and receiving or warehouse management.
- Strong leadership, communication, and organizational skills.
- Proficiency in Microsoft Office and shipping software.
- Advanced English proficiency.
- Knowledge of shipping regulations and safety standards.
- Ability to work effectively in a fast-paced environment.
Nice to Have
- Experience with shipping management systems.
- Background in inventory control or logistics coordination.
- Familiarity with KPI-driven team management and reporting.
What do we offer?
- Comprehensive benefits package.
- Opportunities for professional growth and development.
- Supportive and inclusive work environment.
- Commitment to work-life balance and employee well-being.
- Engagement in meaningful projects that make a difference.
Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.
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