Office Patient Assistant
Fresenius Medical Care · Southport
General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Responsible for bookings and maintaining patient transport.
- Provides assistance with the quality improvement program.
- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
- Creates and maintains patient Newsletter.
- Other duties and responsibilities as assigned.
Billing Administration
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
Patient Service:
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients
and visitors including ordering.
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the
clinic.
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the
Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for
visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge
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