Case Management Social Worker - Behavioral Health Emergency Response Team (BERT) and Psychiatry Consult Liaison (Psych CL)

Cleveland Clinic · Cleveland Clinic Main Campus

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At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

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Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Case Management Social Worker, you’ll play an important role in supporting patients with complex psychosocial needs and helping them navigate barriers that may impact their care and recovery. Through comprehensive psychosocial assessments, individualized support, and collaboration with the care team, this role helps patients and families access the resources and services needed throughout their care journey. 

The role partners closely with patients, families, healthcare professionals, and community organizations to coordinate services, provide supportive counseling, and facilitate safe transitions of care. Responsibilities also include crisis intervention and discharge planning for high-risk patients, helping address social and emotional barriers while connecting patients with appropriate community resources and ongoing support.

A caregiver in this position works Mon-Fri, 8:00am—5:00pm. No weekends or holidays. 

A caregiver who excels in this role will:  

• Coordinate the care and services of select patients.  

• Intervene with patients who have complex psychosocial and discharge planning needs.  

• Conduct detailed psychosocial assessments and coordinate with community resources and supportive counseling.  

• Offer crisis interventions to patients and families with psychosocial needs and facilitate the transition of care for high-risk patients facing barriers to care. 

• Manage all aspects of discharge planning for assigned patients in order to ensure a timely discharge and provide appropriate connection with post-discharge care providers. 

• Work with families exhibiting complex family dynamics. 

• Communicate with interdisciplinary team regarding the discharge planning status of all patients that are referred. 

• Educate patients, families and physicians regarding post-acute options and address freedom of choice and financial concerns. 

• Conduct initial and ongoing psychosocial assessment and interventions and make treatment recommendations to engage patients and families in adherence to the treatment plan by reducing or eliminating the social, psychological, financial, behavioral and regulatory barriers to successful medical outcomes. 

• Serve as a resource person to provide counseling and intervention related to treatment decisions and end-of-life issues. 

• Advocate for patients and families by providing intervention in cases involving child abuse and neglect, domestic violence, elderly abuse, institutional abuse and sexual assault. 

• Advocate for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system and community. 

• Meet core social work competencies and adhere to regulations. 

• Remain current with regulations which impact the care of patients and regulatory compliance. 

• Promote individual, professional growth and development and meet mandatory and continuing education requirements. 

• Serve as a preceptor, mentor, and resource to less experienced caregivers and represent the department on committees. 

Minimum qualifications for the ideal future caregiver include:  

• Master’s degree in social work (MSW) or Master of Science in Social Administration (MSS) 

• Current state licensure as a Social Worker (LSW, LISW or LISW-S) 

• Basic Life Support (BLS) certification through the American Heart Association (AHA) OR the American Red Cross   

• Flexible, open-minded and adaptable to change 

Preferred qualifications for the ideal future caregiver include: 

• Certification as a Case Manager within one year of eligibility from an approved professional organization  

• Three years of experience in a healthcare system that includes exposure to and experience in pre- and post-acute care 

• Hospital social work experience 

• Knowledge of community services 

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires standing and walking for extensive periods of time.
• Requires normal or corrected hearing and vision to normal range.
• Sedentary work exerting up to 10 pounds of force occasionally (Occasionally: active or condition exists up to 1/3 of the time) and /or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures. 

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic is pleased to be an equal employment opportunity employer.

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