Night Auditor

Mainsail Lodging & Development · Dunedin

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About the Fenway Hotel

Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection® of Marriott International, Inc.

The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.

It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!

Tampa Bay Top Workplaces

“Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!”

Overview of the role 
The Night Auditor is responsible for executing all property service, operational, and business functions during the overnight hours. This individual serves as the main point of contact for guests during this time frame to ensure an exceptional personalized service delivery in accordance with property, company, and brand guidelines.

Notice: Applicants MUST have overnight work experience. Hospitality experience is preferred.

Schedule Availability

Open availability required / part-time
Typical schedule is the overnight shift from 11pm-7am
Weekend availability is a must

Our part-time employees receive paid time off benefits on an accrual basis, a free meal for each scheduled work shift, discounts at Marriott properties worldwide, may participate in our 401k plan, and much more!

Essential Job Functions

Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier’s’ reports, and guest and house accounts for accuracy; assisting with the preparation of all reports relevant to daily revenues
Follow all specified day closing audit procedures and perform related duties to successfully prepare the hotel for the next day of business
Interacts with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest’s name
Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines
Collect and verify methods of payment, as well as assist with any guest billing inquiries and concerns
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers
Follow all specified procedures to reconcile cashiers reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts.
Report any suspicious activities or unusual items in hotel rooms and common areas to hotel leadership and/or loss prevention team
Responsible for knowing all functions to showcase the hotel and the hotel’s unique story to each guest
Actively engage guests in and promote hotel loyalty program, including new guest program enrollments
Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
Assign and escort guests to rooms according to their preferences, paying attention to those nonverbal cues that make each experience memorable
Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines
Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership
Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area
Assist with guest luggage and receive, store, and deliver both luggage and mail
Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines
Follow scheduled shifts and follow break and lunch requirements
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area
Perform other duties as management requests to service our guests

Hotel Performance

Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards

Education & Experience

High School diploma, equivalent, or higher
Overnight work experience required
1-2 years or more of experience in hospitality, preferably with front desk
Ability to take initiative and work independently with minimal supervision
Previous Opera PMS experience preferred, or other hotel reservation systems
Experience handling tasks and processes that require maintaining high confidentiality
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g., computers, tablets, and iPads
Proven experience working in a clean, organized, and efficient manner
Experience in handling confidential information
Ability to work collaboratively on a team, and with other departments within the hotel
A sense of ownership in everything that you do

Physical Demands

Ability to sit or stand for extended periods of time
Ability to bend frequently
Ability to lift, push, pull up to 50 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

NOTICE: The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates form their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Part-time Associate Benefits
• All above listed benefits except for Medical Coverages and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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