Principal Customer Enablement Specialist
AspenTech · Kuwait City
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Reporting to the Director of Professional Services, the Principal Customer Enablement Specialist will be responsible for delivering full-time, on-site technical support and training activities for AspenTech Subsurface Science & Engineering (SSE)’s Formation Evaluation product suite (Aspen Geolog) to one of AspenTech’s largest and most strategic customers in the Middle East.This role requires both deep technical expertise and interpersonal skills to guide users in effectively leveraging SSE technology, ensuring a comprehensive understanding of the software's functionalities and workflows. As a trusted advisor, you will work closely with the Customer to identify their unique challenges and deliver innovative solutions that drive long-term success and value. This is an exciting opportunity to make a direct, meaningful impact on the success of both our Customer and AspenTech’s continued growth in the region.
Your Impact
- Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage.
- Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using AspenTech’s proprietary software (Aspen Geolog).
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Collaborate with R&D and Product Management to drive continuous product enhancements.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
- Adhere to contractual obligations and communicate potential gaps to Management.
- Provide activity reports to Customer and Management as needed.
- Provide timely reporting KPIs for operations, financial, and corporate requirements.
- Develop strong relationships with Customer, building an understanding of their business needs and challenges.
What You'll Need
- Bachelor's or Master’s degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering.
- Minimum of 10+ years of relevant experience in formation evaluation or petrophysics.
- Minimum of 5+ years of experience with Aspen Geolog software.
- Previous experience working on-site with customers is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- Ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to proactively take the leads in resolving complex technical issues and/or difficult organisational problems with an innovative approach.
- Ability to manage multiple responsibilities and competing priorities.