Sales Support Specialist
Garrett Motion · Mexicali
The Sales Support Specialist partners with the Sales Managers and other members of the Customer teams to secure customer demand planning and tooling contribution.
- Ensure on-time pricing updates in creation/maintenance/update of material and pricing information in all systems (SFDC, SAP, etc.) and proactively inform the Sales Manager of differences on customer Purchase Order vs. our pricing offer.
- Manage Customer Purchase Order (PO) from customer portals, ensure correctness and initiate the pricing update process within 24h; responsible with PO archiving and pricing tracking file maintenance.
- Gather and validate the information from the requestors to create a new product specification (Sales Managers, Program Managers, Sales Support, Sales Admin, etc.)
- Partner with Credit & Collection to drive less than 1% AR past due for price discrepancies.
- Responsible to capture long-term demand based on the sales team input for volumes
Take ownership on cross-functional meetings
- Analyze and align Customer demand based on portal input, supply chain and sales team inputs
- Ensure accurate information and details related to tooling projects including capacity, tooling breakdown, operations # and costs, vendors, project milestones and timeline, etc.
- Ensure identification and follow-up of all New Product Implementation projects that are customer funded and partner with Sales Manager to secure customer approval (update web-based portals, prepare customer presentation etc.)
- Partner with Procurement Admin team and contribute to GR on time by ensuring tagging instructions to be provided accurately and on time to internal stakeholders and suppliers.
Requirements
- Business or commercial bachelor’s degree or similar qualification
- At least 2 years’ experience in sales administration, sales support and/or customer service, preferably in an international organization
- Experience of working with SAP system
- Fluent in English
- Microsoft Office skills (e.g. Excel)
- Excellent communication skills
- Data administration management and precision to procedures
- Process and detail oriented
- Exceptional organizational skill
- Foster effective teamwork
- Analytical skills
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