Warranty Recovery Analyst
New Flyer · Winnipeg
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY:
The Warranty Recovery Analyst is responsible for managing supplier warranty recovery activities for New Flyer and Motor Coach Industries (MCI). This role plays a critical part in maximizing supplier recoveries, reducing warranty costs, and supporting continuous improvements in product quality and supplier performance.
The successful candidate is highly organized, analytical, and detail-oriented with a proactive approach to problem solving. They possess strong communication and relationship-building skills and can effectively collaborate with internal teams and external suppliers to investigate failures, resolve claims, and identify recovery opportunities.
WHAT YOU WILL DO:
- Administer and manage supplier warranty recovery claims for New Flyer and MCI, including claim analysis, supplier evaluation, recovery pursuit, and claim resolution.
- Investigate component failures and determine warranty recovery opportunities based on supplier responsibility and contractual obligations.
- Negotiate and resolve complex or disputed warranty recovery claims with suppliers.
- Collaborate with Supply Chain, Procurement, Supplier Quality, Engineering, and Service Engineering teams to maximize recovery opportunities and improve supplier performance.
- Analyze warranty claim data and identify trends related to component failures, supplier performance, and warranty costs.
- Prepare reports and presentations for leadership detailing failure trends, supplier recoveries, and associated costs.
- Maintain accurate claim records and ensure all documentation, costs, evaluations, and supporting information are complete and up to date within OSVC.
- Coordinate with Finance to ensure timely processing, reconciliation, and closure of supplier warranty credits.
- Work with Regional Product Support Managers and Field Technicians to support failed-part investigations, returns, and scrap authorization processes.
- Coordinate the return, tracking, and disposition of warranty parts with warehouse and inventory teams.
- Respond to supplier and customer inquiries regarding claim status, freight issues, and warranty-related matters.
- Validate and maintain supplier parts information, master sheets, and warranty recovery data.
- Support continuous improvement initiatives through data-driven analysis and process enhancements.
- Assist the Warranty and Recovery team with additional projects and departmental initiatives as required.
- Perform other duties as assigned.
WHAT YOU NEED TO BE SUCCESSFUL:
- Minimum 2 years of experience in warranty administration, claims management, supplier recovery, or a related field.
- Minimum 2 years of experience in parts distribution, fleet maintenance, transit, automotive, or heavy-duty vehicle environments.
- Experience investigating, processing, and resolving warranty or supplier claims.
- Strong analytical and problem-solving skills with the ability to identify trends and recovery opportunities.
- Experience working with ERP systems (Oracle experience considered an asset).
- Strong proficiency with Microsoft Office, particularly Excel.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong communication, negotiation, and relationship-management skills.
- High attention to detail and commitment to accuracy.
- Transit, bus, heavy-duty truck, fleet, or automotive industry experience is considered an asset.
- Diploma in Business Administration or a related field, or an equivalent combination of education and experience.
WHY JOIN OUR TEAM:
- Paid Time Off
- Health Benefits: Medical, Dental, and Vision
- Be part of a company that is driving the future of sustainable public transportation.
- Work with cross-functional teams across Engineering, Supply Chain, Procurement, Finance, and Product Support.
- Make a direct impact by helping reduce warranty costs and improve product quality.
- Competitive compensation and benefits package.
- Continuous learning and professional development opportunities.
- A collaborative and supportive team environment focused on safety, quality, and innovation.
- Respectful Workplace
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.