Technical Field Service Technician

BEUMER Group · Edmonton

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are pd of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

Customer-facing Field Service Technician is responsible for commissioning, troubleshooting, and lifecycle support of electro-mechanical and automated control systems within the mining, minerals processing, and bulk material handling industries. Provides technical support for both legacy and new installations across North America, leading on-site commissioning, system integration, and post-installation service while ensuring high system reliability and customer satisfaction.

Key Responsibilities:

Serve as the primary Field Service technical authority for customers in mining and mineral processing operations, delivering commissioning, troubleshooting, and post-installation engineering support
Commission automated electro-mechanical and control systems for new and modified mining equipment in a timely, professional, and safety-compliant manner
Lead the execution, and documentation of Site Acceptance Tests (SAT) in collaboration with Project Managers and customer engineering teams
Monitor the performance of the material handling system.
Provide advanced on-site and remote support via phone, email, and secure remote access tools
Diagnose, analyze, and resolve complex mechanical, electrical, and control system issues in heavy industrial environments
Interpret and apply mechanical systems schematics, wiring diagrams, circuit diagrams, and control documentation to support accurate system installation and fault resolution
Support PLC communications, industrial networks, and control system integration during commissioning and troubleshooting activities
Act as the technical interface between customers, Project Management, Engineering, Controls, and multinational support teams
Coordinate spare parts identification, engineering selection, ordering, and logistics to support maintenance and repair activities
Utilize service management systems (e.g., ServiceNow or equivalent) to document, track, and resolve service and commissioning cases
Support warranty claims by providing engineering analysis, failure documentation, and corrective action recommendations
Conduct root cause analysis (RCA) and develop corrective and preventive actions in collaboration with engineering and product teams
Plan and coordinate on-site service visits, preventive maintenance, emergency response, and system upgrades
Provide technical guidance and escalation support to hotline engineers and field technicians during troubleshooting, change orders, and system modifications
Communicate commissioning and service activities through daily, weekly, and project-based engineering reports
Build and maintain strong professional relationships with customers, project stakeholders, and multinational engineering teams
Contribute to the development of service strategies, engineering standards, training materials, and technical documentation specific to mining and minerals applications
Identify and support after-sales opportunities including system upgrades, modernization projects, and change orders.

Qualifications

Qualifications:

5+ years of field service, commissioning, or technical support experience within mining, minerals processing, bulk material handling, or heavy industrial equipment environments
Strong knowledge of electro-mechanical and electrical systems
Proven ability to read and interpret schematics, wiring diagrams, and control documentation
Hands-on experience commissioning, programming, and troubleshooting automated industrial control systems
Excellent customer-facing communication, coordination, and technical leadership skills
Ability and willingness to travel 50–80%, primarily within North America; occasional international travel
Experience using service management systems and coordinating engineering service activities
Technical diploma, associate degree, or equivalent practical experience in electrical, controls, or industrial engineering disciplines
Strong knowledge of industrial safety standards and best practices in mining environments
Experience collaborating with multinational teams and European-based engineering or support organizations

Technical Skills & Expertise

Electro-Mechanical Systems (Mining & Heavy Industrial Equipment)
Automated Control Systems & Industrial PLCs
Mechanical Systems Troubleshooting
Service Management & Technical Documentation Systems
Site Acceptance Testing (SAT) & Commissioning Execution

Additional Information

BEUMER is an innovative intralogistics company, where every employee is part of the "family". Because our employees are our most important asset, here are some of the benefits we currently offer full-time employees. And by the way, no waiting period, they start when you do:

Medical & Dental coverage (Supplemental)
Registered Retirement Savings Plan (RRSP) with a generous match because we care about your future.
Life Insurance is provided free for all employees.
Generous amount of paid time off.

BEUMER is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals regardless of race, colour, religion, national or ethnic origin, disability, age, sexual orientation, gender identity or expression, or any other characteristic protected by applicable human rights legislation. We are committed to providing accommodations throughout the recruitment and selection process. If you require accommodation, please inform us and we will work with you to provide reasonable accommodation, up to the point of undue hardship.

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