IT&D Senior Analyst, Knowledge & Catalogue Management
Reckitt · Hyderabad
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- IT&D Senior Analyst, Knowledge & Catalogue Management
- City: Hyderabad
- We are Reckitt
- Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
- Information Technology & Digital
- In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.
Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen.
- Your potential will never be wasted. You'll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches.
- About the role
The IT&D Manager, Knowledge & Catalogue Management supports the day-to-day execution and continuous improvement of GBS knowledge and service catalogue capabilities. The role focuses on creating, maintaining and improving knowledge and catalogue content so that services and information are accurate, easy to find and easy to use.
This position plays a key role in operationalising standards, supporting the GBS Knowledge Center, and ensuring knowledge and catalogue content remains current, trusted and ready for digital and AI-enabled consumption.
- Your responsibilities
- Create, update and maintain knowledge articles and service catalogue entries in line with defined standards
- Support the operation of the GBS Knowledge Center by helping integrate and maintain content from multiple knowledge sources
- Apply metadata, tagging and categorisation to ensure strong searchability and findability
- Manage knowledge and catalogue lifecycle activities, including reviews, updates and retirements
- Perform quality checks to ensure content is accurate, clear, consistent and user-friendly
- Support AI-ready content practices by structuring content appropriately and maintaining metadata
- The experience we're looking for
- Experience working with knowledge bases, service catalogues or content management systems
- Understanding of structured content, metadata and tagging to support search and digital experiences
- Exposure to enterprise platforms, with ServiceNow knowledge or experience preferred
- Strong attention to detail and ability to follow standards and governance
- Comfort working with data, insights or analytics to support improvement
- Ability to collaborate with stakeholders and subject matter experts
- Interest in digital services, self-service and user experience
- The skills for success
Knowledge Management, ServiceNow, Catalogue Management
- What we offer
- With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
- Equality
- We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.