Senior Business Customer Development Analyst
DHL · Westerville · $70,000–$115,000 (stated in the posting)
This position will support our eCommerce sector.
The Senior Business Customer Development Analyst role has a national salary range of $70,000 - $115,000.
For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.
DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.
Would you like to join the Logistics Company for the World? Have you often wondered how products get from point A to point B? DHL Supply Chain does just that.
Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!
Job Description
This role is to provide a path into Business Development (BD) to someone which DHL sees as a potential leader or the organization. Through this development period, you will learn by working hand-in-hand with the VP of Business Development, along with all others within the BD team. You will support the sector in their sales efforts, while learning the skills to eventually own a customer account and/or actively pursue business with new customers within the sector. Success in this position leads to a Business Development Manager role.
- Performing market research/analysis and arming the team with trends and key selling points used for hunting
- Executing targeted marketing campaigns for our products in key market verticals
- Supporting/administering and maintaining standards for RFI/RFP key messaging
- Manages the formulation and assembly of monthly account reports by providing analytical interpretation of trends and recommends actions
- Responsible for Customer Relationship Process. Manages information flow between the customers, Customer Development Directors and executive management. Provides account level and company level analysis and recommends change
- Responsible for account review process and the communication of KPI data to account owners
- Team leader on Customer Development’s strategic initiatives. Provides CD team representation and ensures timelines and objectives are met
- Works with management to organize the business opportunity pipeline. Provides tracking of business revenue and profit against budgetary targets
- Provides account research support to assist in the strategic positioning of sales effort
- Coordinates pricing activities including the collection of appropriate internal approvals
- Maintains proposal and Customer Development accounts database. Identifies/implements improvements to organizational, contractual and communications processes.
- Leads account team to identify issues related to customer communications, customer satisfaction, revenue growth, profit improvement, and KPI performance
- Develop and maintain business reports including monthly/quarterly KPI comparisons
- Develops proposals, bids, quotations, or other documents describing organizational products and services in response to requests from prospective clients.
- Collaborates with members of the sales, marketing, finance, legal, or product teams to ensure content is complete, accurate, and timely
- Assist Sr. Directors, Customer Development in the identification of business opportunities
Required Education and Experience
- Bachelor's degree, required
- 2+ years experience in marketing, sales, transportation, and/or logistics, required
Our Organization is an equal opportunity employer.
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