Express Centre Representative
DHL · Hong Kong
DHL Express - Connecting People Through Quality and Exceptional Service
DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.
We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual’s contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start YOUR career with DHL today!
Express Centre Representative
Work Location: ServicePoints
Reporting to the Express Centre Officer, you will be responsible for the ServicePoint operations and provision of quality Customer Services to our customers
YOUR TASKS
- Handle and maintain daily service point operation, including queue management, drop-off shipment and collection handling, shipment security check, payment collection, etc.
- Handle enquiries of walk-in customers and provide quality customer services to win Happy Customer with high satisfaction and loyalty
- Generate revenue through upselling and cross-selling of cash shipment and, value added services or referral to appropriate sales teams
- Introduce sales promotional programs, to walk-in customer or through calls when needed
- Perform general clerical support, such as, data entry, reporting, etc.
- Support ad-hoc-projects or tasks assigned by superior
- HKALE / HKDSE or equivalent with full certificate
- experience in retail / counter services field is an advantage
- Service mindset and good adaptability skills
- Effective interpersonal, good communication and telephone handling skills
- Good command of spoken and written English and Chinese (Cantonese and Mandarin)
- Proficient PC skills
- Willing to perform shift duty and occasionally travel between service points
Personal Information Collection Statement pertaining to Recruitment
DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (Express) (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html
By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.
All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.
You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.
DHL is committed to equal opportunity and rejects any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience. Click Apply Now to submit your application!