Assistant Director - Service Excellence
EY · Gurugram
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Service Excellence
Role title: Manager / Assistant Director – Service Excellence
Job Summary
Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.
Position Details:
Job Title: Manager / Assistant Director
Accountabilities
- Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
- Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
- Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
- Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
- Engage with Transitions team on identifying & scoping of process solutions
- Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc.
- Co-partner on execution of global projects specific to SE function. Manage business stakeholders across different levels and build strong relationship
- Manage multiple projects and initiatives independenty
- As a team member, assists in providing smooth delivery of internal project/program outcomes/weekly/monthly updates in excel/ppt.
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts.
- Working experience on DAX functions in Power BI
- Automation using expertise in VBA Macros
- Automation using MS - Power Platforms
- Deploys consulting best practice, knowledge and techniques when undertaking work
- Performs rapid assessment of current landscape for clients and is able to provide data insights and reporting/MIS around hypothesis and solutions
Required experience:
- Experience (overall work experience of over 11 years). Experienced professional in executing process improvement initiatives and mentoring of projects
- Experienced professional with work experience in transformations/re-engineering.
- Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
- Technical skills requirements - Proficient in MS Word & MS Power platform
- Additional skills requirements- Any project management certifications like PMP etc.
- Excellent stakeholder management skills
- Excellent communication & presentation skills
- Ability to work with minimal supervision
- Evidence of influencing and change management skills
- Working experience in MIS, data crunching/data analysis, reporting and Microsoft Powerpoint.
- Working experience on Power BI and VBA projects.
- Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc.
- Power BI -Good knowledge of various charts, filters, slicers, DAX functions, restrict access
Competencies/ skills
- Excellent written and verbal communication skills
- Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
- strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills.
- Work with the service delivery teams to drive process operational excellence goals on Quality, delivery and productivity
- Six Sigma GB/BB
- Experience in data mining and exploratory data analysis
Other skills (Good to have)
- Exposure on Robotics Process Automation and any other transformation tools will be an added advantage.
- Understanding of Alteryx and Python/Machine learning
- Experience in GUI creation for automation using ML and NLP techniques resulting annual hours savings across teams.
- Self-starter who can work independently, proactive, displays initiative and is a problem solver
- Skills on Sharepoint/Microsoft Flows
- Good Facilitator scheduling sessions and meetings
- Exposure in driving Quality Culture with in the organization
Education
- B.Tech/Bcom/Mcom/ MBA/ICWA
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