Associate Director, Regional Client Management
AIA Group · Hong Kong
Create connections that move people and business forward.
At AIA, your customer insight, commercial expertise and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and turn insight into engaging experiences, trusted relationships and sustainable growth for our customers and communities.
Join us to shape how people engage with health, wellbeing and protection, grow through new experiences and extend your impact across Asia.
About the Role
• Provide temporary account management support for an assigned portfolio of multinational clients, ensuring continuity of service and timely resolution of day-to-day requests.
• Manage renewals already in progress or due to commence during the assignment, coordinating all parties from initial preparation through placement and implementation.
• Support new business quotations and proposals in collaboration with brokers, clients, AIA local business units, underwriting and pricing teams.
• Maintain strong client and broker relationships, accurate account records and clear visibility of priorities, risks, deadlines and next steps.
• Contribute to portfolio retention and profitable growth through disciplined execution, responsive service and identification of practical cross-selling opportunities.
Roles and Responsibilities:
- Act as the primary regional contact for an assigned portfolio of multinational clients and their brokers or consultants, managing queries, service matters, escalations and follow-up actions.
- Build an immediate understanding of each assigned account, including programme structure, participating markets, key stakeholders, open issues, renewal timetable and agreed service commitments.
- Own the end-to-end coordination of assigned renewals, including information gathering, timetable management, quotation requests, terms review, proposal preparation, negotiation support, confirmation of placement and implementation follow-up.
- Coordinate with AIA local business units, underwriting, pricing, operations and other internal teams to secure complete and timely renewal and new business responses.
- Assist with new business opportunities by collecting requirements, coordinating local quotations, consolidating terms, preparing client-ready proposals and tracking outstanding actions through to decision.
- Prepare and deliver clear programme, renewal and quotation updates to clients, brokers and internal stakeholders, highlighting decisions required, risks and next steps.
- Maintain accurate and current account, opportunity and activity records in the relevant systems and trackers, including premiums, policy details, contacts, status and deadlines.
- Monitor service and renewal risks, resolve issues promptly where possible and escalate material concerns with a clear recommendation.
- Identify and progress practical opportunities to improve coverage, extend programmes or introduce relevant AIA solutions.
- Ensure orderly handover of all assigned accounts, renewals, quotations and open actions at the end of the temporary assignment.
Minimum Job Requirements:
- Bachelor’s degree or equivalent relevant professional experience.
- Substantial experience (+10 years) in multinational employee benefits, corporate life and health insurance, or a closely related client management role in APAC.
- Demonstrated experience managing multinational clients and coordinating regional renewals, quotations or placements with brokers and insurers.
- Working knowledge of employee benefits practices in major APAC markets; familiarity with pooling and captive programmes is advantageous.
- Strong client service, coordination and problem-solving skills, with the ability to take ownership and work effectively under tight deadlines.
- Excellent written and verbal English communication skills; Mandarin or another relevant Asian language is advantageous.
- Ability to build effective relationships across cultures and functions, both internally and with clients, brokers and consultants.
- Proficiency in Microsoft Office and client or pipeline management systems.
- Availability to commence promptly and travel within the region when required.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
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