Supervisor, Restaurants and Banquets- Flex - Year Round

Alterra Mountain Company · Blue Mountains · CA$23.55/hr (stated in the posting)

Apply on the company website

WHAT’S IN IT FOR ME? 

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.

• Save on meals across resort restaurants and cafés, including Starbucks.

• Receive exclusive discounts at all Blue Mountain-owned retail stores.

• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.

• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

FLEX - YEAR ROUND

WAGE-$23.55

WHAT WILL I BE DOING?

The purpose of this role is to lead frontline operations by supervising team members, ensuring exceptional guest service, and supporting the efficient delivery of restaurant and banquet services.

• Establish clear service standards and expectations for team members and supervise daily operations, provide ongoing coaching and recognition, and promptly address and document any performance concerns.
• Conduct performance evaluations on all direct reports and propose development plans to help motivate workers to achieve goals.

• Build and maintain positive relationships with guests and group conveners and is confident managing guest expectations, resolving issues and delivering a seamless and elevated guest experience.
• Order and maintain inventory required for the business unit to operate effectively, adhering to the par levels provided by leadership.
• Oversee and support the Restaurant and Banquets frontline teams with daily tasks and stepping in to perform frontline duties when required to support service flow.
• Support leadership in POS programming and billing for guests/groups billing processes to ensure accuracy and efficiency.
• Based on business volumes, may be required to work in other F&B operations for extended periods of time
  • Develop and manage employee schedules, adjusting labour levels based on business volumes and group activity.
  • Ensures tactical processes and standards are followed to support the achievement of the Strategic Plan.
  • Ensures that daily expenses and labour schedules meet daily budget allocations.

WHAT DO YOU NEED FROM ME?

• Smart Serve
• Previous Supervisor experience in a busy operation
• Able to work all shifts including weekends
• Reliable transportation

THIS ADVERTISED POSITION IS FOR A CURRENT OPPORTUNITY

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay, on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North.  Blue Mountain is owned by Alterra Mountain Company.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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