SFCC Lead QA

Dentsu · Bengaluru

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Job Description:

Job Description: SFCC Quality Assurance Engineer / Senior SFCC Quality Assurance Engineer

Must-Have Qualifications & Skills

Education

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.
• Equivalent practical experience in Quality Assurance / Quality Engineering may also be considered.

Key Skills

• Strong hands-on experience in Salesforce Commerce Cloud (SFRA/Storefront Reference Architecture) testing.
• Deep understanding of SFCC Business Manager (BM) configurations and administration.
• Expertise in end-to-end eCommerce order lifecycle validation.
• Knowledge of SFCC catalogs, price books, promotions, campaigns, inventory, and customer groups.
• Strong understanding of B2C Commerce architecture and integration touchpoints.
• Experience validating storefront, checkout, and post-purchase customer journeys.
• Functional, Regression, Integration, System, UAT, and Smoke Testing.
• Cross-browser and Cross-device testing.
• Responsive Web Testing across desktop, tablet, and mobile platforms.
• Accessibility (WCAG) testing and validation.
• Localization and Internationalization testing.
• Test Planning, Test Strategy, Risk Assessment, and Defect Management.
• Ability to translate business requirements into comprehensive test scenarios.
• Hands-on experience validating integration between SFCC and OMS, Payment, Tax, and Shipping systems.

Experience

• 7+ years of QA experience with at least 3-5 years in Salesforce Commerce Cloud (SFCC) testing.
• Proven experience testing complex eCommerce applications with high transaction volumes.
• Hands-on experience validating SFCC implementations, enhancements, and production releases.
• Experience working with Agile/Scrum delivery models and participating in sprint activities.
• Experience coordinating testing activities across multiple teams and stakeholders.
• Experience leading end-to-end QA efforts for major releases and holiday/business-critical deployments.
• Experience in test estimation, release planning, and quality reporting.
• Experience supporting UAT, production validation, hypercare, and post-release quality monitoring.
• Experience mentoring junior and mid-level QA engineers.

Good-to-Have Qualifications & Skills

• Experience with SFRA and Headless Commerce implementations.
• Exposure to Composable Commerce architecture.
• Experience in native Mobile App testing (iOS and Android).
• Knowledge of Google Analytics, Adobe Analytics, or web tracking validation.
• Experience testing multi-site, multi-language, and multi-currency storefronts.
• Familiarity with loyalty, subscription, and marketplace eCommerce models.
• Exposure to cloud environments and release management processes.
• API Testing using Postman or similar tools.
• Exposure on Selenium, Katalon, or Playwright automation

Additional Skills

• Leadership & Ownership of QA sign-off discussions and release readiness assessments.
• Drive quality metrics, defect leakage analysis, and continuous improvement initiatives.
• Review and approve test cases, test execution reports, and release documentation.
• Identify project risks and proactively recommend mitigation strategies.
• Act as the QA point of contact for business and technical stakeholders.
• Strong analytical and troubleshooting skills for complex eCommerce issues.
• Excellent stakeholder management and communication skills.
• Ability to work with global distributed teams.
• Facilitate defect triage sessions and quality review meetings.
• Support business demonstrations, sprint reviews, and UAT activities.
• Promote automation opportunities and test optimization strategies.
• Establish and maintain reusable regression suites.

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