Macy's 2027 Summer Internship – Consumer Insights: Customer & Digital Intelligence and Analytics

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Consumer Insights: Customer & Digital Intelligence and Analytics Intern will support efforts to identify growth opportunities across Macy's businesses through customer, competitive, and category intelligence. This role will help transform complex data and insights into actionable business recommendations.

Macy’s summer internship program provides interns with a hands-on and in-depth understanding of a core business function in retail. Interns have opportunities to directly impact the business as a key part of a team and by sharing new ideas. Macy’s interns experience everything our culture has to offer through exposure to senior leaders and networking opportunities. This 8-week internship program will be held in Macy’s New York, New York Corporate offices.

What You Will Do

• Analyze customer behavior, loyalty trends, acquisition, retention, and engagement metrics.

• Monitor competitive performance, promotional activity, and industry trends to identify emerging opportunities and risks.

• Develop category scorecards and performance summaries that highlight key drivers and business opportunities.

• Conduct customer, market, and category research to support strategic decision-making.

• Synthesize findings into executive-ready recommendations, presentations, scorecards, and business reviews.

• Partner with cross-functional teams to support growth opportunity assessments and business planning initiatives.

Skills You Will Need

Analytical & Problem-Solving Skills – Ability to interpret data, conduct analyses, and generate actionable insights to support business decisions.

Project Management & Organization – Capable of managing multiple tasks and projects simultaneously, prioritizing work, and meeting deadlines in a fast-paced environment.

Digital & Technical Proficiency – Familiarity with digital tools and platforms, including Adobe, Power BI, and marketing/CRM systems; ability to quickly learn new technologies.

Communication & Collaboration – Strong written and verbal communication skills; able to work effectively with cross-functional teams, senior leaders, and external partners.